Relationship Manager, High Net Worth Individuals (HNWI)-Lagos Island
- Acquire new high-value clients in line with defined target market criteria
- Proactively develop and manage client relationships by anticipating needs and delivering tailored solutions, ensuring high client satisfaction and achievement of agreed performance targets
- Drive financial performance across assigned portfolios, including liabilities, assets, and wealth management products
- Ensure all client instructions are executed accurately, applying required checks and controls in collaboration with relevant departments
- Maintain strong knowledge of HNWI products and services, staying up to date with market developments
- Demonstrate a solid understanding of economic and financial markets, particularly fixed income and equities, as well as global wealth management trends
- Manage day-to-day client queries and ensure prompt resolution of issues within the team
- Uphold and embody the bank’s RACE-IT culture and service principles in all client interactions
- Deliver exceptional service to Premier clients, with zero tolerance for unresolved complaints
- Track and provide weekly reports on portfolio performance at RM level
- Collaborate effectively with other Relationship Managers to drive productivity and shared success
- Work closely with Branch and Operations teams to deliver seamless and exceptional customer service
- Ensure strict adherence to Operational Risk and Compliance guidelines, including KYC and AML requirements
- Continuously monitor the credit portfolio to maintain NPL levels at a maximum of 3%, and take prompt remedial action where necessary
- Execute and support strategic initiatives aimed at driving business growth and enhancing overall performance
Experience & Qualifications
- Minimum of 5 years’ experience in a consumer banking-focused role
- Bachelor’s degree in a relevant discipline
Skills, Capabilities & Personal Attributes
- Strong customer and market orientation with excellent networking ability
- Proven ability to set direction and drive execution
- Results-driven with a high level of ownership and accountability
- Excellent interpersonal, influencing, and communication skills
- Ability to engage and build relationships effectively with high-net-worth clients
Ecobank Transnational Incorporated Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecobank Transnational Incorporated and has not been reviewed or approved by Ecobank Transnational Incorporated.
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Healthcare Strength — Offerings include full medical cover with preventive care, free health screenings, counselling, and access to gyms in some locations. Wellness initiatives such as stress‑management workshops and, in some markets, dependent coverage are also described.
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Leave & Time Off Breadth — Options include flexible working hours as well as maternity, compassionate, and study leave. Time‑off categories are presented as part of a broad benefits suite.
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Strong & Reliable Incentives — Compensation design includes a performance‑based culture with annual bonuses and short‑ and long‑term incentive programs. Investment in training via Ecobank Academy complements these rewards.
Ecobank Transnational Incorporated Insights
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What We Do
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
