Relationship Management MRO Supervisor

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Bradley is a leader in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in our work as a US manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first-name basis in a friendly yet professional environment where your voice matters.

Here’s why you’ll love working at Bradley:

• Join a company where you'll meet passionate colleagues and partners from diverse backgrounds and experiences.

• Enjoy a generous time off program with the option to purchase additional Paid Time Off. Benefit from twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year’s.

• Benefit from work schedules that fully support your work/life balance.

• Receive a competitive salary and a comprehensive benefits package, including medical, dental, life insurance, and a 401(k) with company match, among other perks.

Under direction of the Director of Customer Service, the MRO Supervisor is responsible for promoting positive attitudes and employee engagement and to ensure an exceptional Bradley experience through motivating, coaching and training Customer Service team members.  The Supervisor will be responsible for ensuring the team runs efficiently while achieving and maintaining established departmental goals. This position will include supervising staff, implementing productivity and quality improvements, resolving problems, identifying service trends, determining system improvements, and implementing change.

You Will:

• Demonstrate leadership, coach performance and provide training to accomplish the company and department goals and objectives.

• Responsible for work schedules, 1on1’s and performance reviews.

• Motivate, coach, inspire, train, direct and ensure the team is performing at established levels.

• Select, develop and engage talent to maximize profits while enhancing value to customer.

• Assist with the planning, development and execution of objectives, metrics and tools.

• Delegate and distribute workload to service agents to ensure efficient and seamless flow of operations.

• Work with team to establish, implement and document work procedures that will enhance the organization and departmental service delivery.

• Assist team members as a primary contact for elevated situations

• Stay abreast of the roles and responsibilities of each supervised area by periodically sharing workload with team members.

• Collaborate with internal teams to ensure a robust customer complaint process with visible results.

• Participate fully in training sessions, meetings, skill building and professional development classes.

• Act as an advocate for the customer and promote Customer Service Excellence throughout the organization.

• Responsible for the management of direct reports, including

• Other related duties and projects as requested.

You Have:

• Bachelor Degree and at least five (5) years of inside sales, customer service or sales administration; or equivalent combination of education and experience.

• 1-2 years supervisory experience

• Experience supporting manufacturing operations, particularly in similar Plumbing industry, is preferred.

• Passion for delivering an Exceptional Customer Experience.

• Ability to thrive in a fast-paced environment with changing priorities.

• Highly motivated, self-starter who can inspire and provide support cross functionally.

• Proven history of building high performing teams.

• Demonstrated record of using quantitative skills to develop and exceed customer service-related metrics.

• Highly proficient level computer skill, particularly strong experience with Excel, ERP and CRM software solutions.

Before joining our team, you must successfully complete pre-employment screenings. These include:

• Background Check: A comprehensive review of any relevant educational credentials, criminal records, and social security validation ensuring alignment with company standards and regulations

• Drug Screen: Testing for controlled substances to maintain a safe and productive work environment.

• Physical Examination: Verification of physical fitness to perform job responsibilities safely and effectively.

Completion of these requirements is necessary for finalizing employment offers and ensuring compliance with company policies.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands/fingers to push, handle or feel, and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and depth perception. The noise level in the work environment is usually moderate.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience

• Comprehensive medical and dental coverage, retirement benefits

• Family building benefits, including paid maternity/paternity leave

• 10 paid holidays and Paid Time Off

• Continued professional development opportunities and educational reimbursement

• Additional perks such as fitness reimbursements and employee discount programs

• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.