Regulatory Fraud and Risk Specialist

Posted Yesterday
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Sofia, Stolichna Obshtina, Sofia-Grad, BGR
Hybrid
Entry level
Gaming • Sports
The Role
Review fraud and risk triggers, customer documentation, deposits, withdrawals, account activity, gaming history, and financial irregularities. Ensure compliance with regulatory, fraud, GDPR, KYC, and EDD requirements across markets. Investigate suspicious activity, third-party processor risks, and account issues; liaise with players and internal teams; support quality control, document libraries, and improvements to fraud prevention procedures and systems.
Summary Generated by Built In
Company Description

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

The Regulatory Fraud and Risk Specialist works in the Fraud and Risk team at Entain. The team’s overarching remit is Fraud detection and prevention. Reviewing Fraud and Risk triggers, requesting, and reviewing EDD, handling KYC and ensuring all relevant regulatory, fraud and GDPR requirements are strictly followed.

Responsibilities:

Primary

  • Ensure we are compliant with all regulatory, fraud and GDPR requirements in all markets.
  • Provide Fraud, Risk and KYC expertise to all teams, including AFC, CDD as Player Protection.
  • Participate in SENs creation when translation and documents clarification are needed
  • Handle customer documents as part of the KYC and/or EDD risk prevention flow
  • Provide expertise & collect examples for the Documents Library
  • Perform overall review of accounts as part of registrations, deposit, withdrawal approval and/or fraud prevention procedures
  • Analyse customer deposits and account categories, to prevent fraud, correct errors and resolve problems
  • Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care
  • Investigate financial irregularities on accounts
  • Work with colleagues in other departments to resolve account-related issues and prevent fraud
  • Help maintain quality control and customer care through analysis of player contact
  • Investigate risk issues relating to third party processors
  • Check gaming history.
  • Participate in SENs creation when translation and documents clarification are needed
  • Liaise with players on account related issues, resolving problems and ensuring high levels of customer care

Qualifications

Knowledge/Expertise/Qualifications:

Essential

  • Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge
  • Ability to identify subtle fraud and abuse patterns
  • Sound and demonstrable experience with fraud analysis and investigations
  • Fluent in English and Portuguese language at a business level
  • Command of another language is a plus
  • Self-motivation
  • Ability to perform well under tight deadlines within a dynamic environment
  • Good command of Microsoft office tools
  • Proven aptitude to work in a team
  • Strong logical reasoning skills with an analytical approach

Additional Information

Benefits

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire you. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

  • Group Bonus Plan.
  • €100 monthly food vouchers.
  • Transport and utilities support.
  • 25 days' annual leave plus local public holidays.
  • 5 additional paid days off for volunteering, learning and Game Day in December.
  • Hybrid working with 2+ office days per week
  • ShareSave scheme.
  • Life assurance and income protection.

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Skills Required

  • Sound knowledge of fraud and risk work, including online payments or financial services
  • Sound and demonstrable experience with fraud analysis and investigations
  • Fluent business-level English and Portuguese
  • Ability to identify subtle fraud and abuse patterns
  • Good command of Microsoft Office tools
  • Strong logical reasoning and analytical approach
  • Ability to work under tight deadlines in a dynamic environment
  • Ability to work effectively in a team
  • Additional language proficiency

Entain plc Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entain plc and has not been reviewed or approved by Entain plc.

  • Healthcare Strength — Healthcare and protection, including medical cover, life insurance, income protection, and mental-health support, are part of the advertised core package in multiple regions. Some locations also note extras such as health checks or dental benefits, reinforcing the breadth of wellbeing support.
  • Leave & Time Off Breadth — Additional paid time off—such as an “It’s Your Game” day and “Entain & Enhance” days for rest, self-development, and learning—is promoted beyond standard holiday allowances. This structure signals an emphasis on recovery and growth time.
  • Flexible Benefits — Benefits are presented as flexible and region-specific, allowing tailoring to local conditions and personal priorities. Examples include pensions, share schemes, and optional add-ons that vary by market.

Entain plc Insights

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The Company
HQ: London
30,000 Employees
Year Founded: 2004

What We Do

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector, exclusively in regulated and regulating markets.

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