Jobs at Entain plc

Provide proactive and reactive customer support through voice, email, and live chat. Resolve enquiries at first contact where possible, escalate complex issues, communicate investigation outcomes, maintain current product and support knowledge, and identify issues affecting customer experience.

Own and deliver integrated marketing campaigns across CRM, on-site, retail, digital, and ATL channels. Manage creative briefs, coordinate internal teams and agencies, oversee asset production, track timelines and workflows, mitigate risks, and maintain brand consistency. The role balances high-volume business-as-usual activity with major campaign launches while focusing on customer journeys, engagement, quality, and performance.

Monitor and manually manage sportsbook event creation, live scheduling, results processing, bet settlement, and content accuracy across web, mobile, and retail channels. Investigate operational issues with Trading, Risk, and IT teams, and support Customer Service with sports event, settlement, and refund inquiries. The role requires strong sports knowledge, attention to detail, organization, collaboration, and French/English or Dutch/English language proficiency.

Lead the UK&I Sports strategy by translating customer, market, competitor, and commercial insights into strategic priorities, growth plans, investment choices, and business cases. Partner with the Sportsbook Director and senior leadership to align cross-functional teams across product, marketing, technology, data, finance, and commercial functions. Identify growth opportunities, risks, and competitive threats while leading strategic reviews and supporting sustainable market-share growth.

Support portfolio strategy, business planning, prioritization, governance, resource allocation, executive reporting, business cases, and transformation initiatives across the UK&I business. The role coordinates cross-functional stakeholders, tracks strategic-plan delivery, and uses data and commercial insight to inform investment and portfolio decisions.

Reviews fraud and risk triggers, KYC and EDD documentation, customer accounts, deposits, withdrawals, gaming history, and financial irregularities. Ensures regulatory, fraud, and GDPR compliance across markets; investigates suspicious activity, supports account-related issues, maintains document libraries, and recommends process improvements. Works cross-functionally while providing English- and Portuguese-language expertise and customer care.

Leads UK&I portfolio strategy across products, channels, brands, and customer segments. Owns market sizing, forecasting, strategic outlooks, business cases, and investment recommendations. Partners with Marketing, Finance, and customer-facing teams to prioritize initiatives, allocate resources, establish governance, and translate portfolio priorities into measurable investment plans for executive decision-making.

Manages international tax affairs across multiple jurisdictions, including direct tax compliance, reporting, risk management, audits, and business advisory. Partners with Finance, Legal, Treasury, Transfer Pricing, and external advisers on market entry, acquisitions, restructurings, and operating model changes. Monitors global tax developments and translates technical issues into commercially relevant recommendations while supporting tax strategy and governance.

Administer global employee benefits and wellbeing programs, including enrollment, claims, lifecycle changes, payroll integration, compliance, renewals, and provider management. Resolve employee queries, produce benefits reporting, support communications and engagement campaigns, and help implement new benefits technology and programs. Maintain confidential data, governance documentation, and accurate processes while advising employees, managers, and People teams.

Manage relationships with external payment providers, ensuring competitive commercial terms, effective issue resolution, and access to provider capabilities. Monitor provider performance, coordinate regular meetings, align provider roadmaps with internal product plans, and produce regional performance reports covering deposits, withdrawals, and fees. The role also supports stakeholder management, process improvement, standard operating procedures, and consistent service quality across markets.

Lead integrated creative briefs from strategy through execution across social, digital, film, print, experiential, and activation channels. Develop culturally relevant ideas, provide copywriting and art direction, lead shoots and production teams, present concepts to senior stakeholders, and mentor other creatives while maintaining high creative standards.

Coordinate end-to-end creative production for integrated 360° campaigns across social, digital, TV, and CRM. Build schedules, assign resources, track milestones, manage stakeholder feedback, maintain documentation and budgets, and coordinate dependencies. Support producers on larger campaigns and shoots while ensuring production quality, regulatory compliance, and health and safety requirements.

Leads AI-enabled transformation initiatives across commercial, product, technology, and operations functions. Identifies AI opportunities, builds business cases, manages project portfolios, develops AI roadmaps, partners with technical teams, and drives implementation, adoption, governance, performance monitoring, and value realization.

Monitor fraud, risk, and KYC activity across customer accounts. Investigate deposits, affiliate accounts, financial irregularities, third-party processor risks, and gaming history. Communicate with players to resolve account issues, identify fraud and abuse patterns, maintain quality control, and recommend fraud-prevention process improvements while collaborating with internal departments.

Create innovative visual concepts and executions for 360-degree campaigns across digital, social, web, CRM, out-of-home, print, and retail channels. The designer will develop brand-elevating creative, collaborate with design teams and stakeholders, manage multiple projects, and confidently present work to senior creatives and leadership. The role requires strong typography, attention to detail, communication, organization, and proficiency with Adobe Creative Suite.

Leads strategic workstreams across enterprise initiatives, translating complex business challenges into structured analysis, data-driven recommendations, executive presentations, and measurable outcomes. Drives implementation, manages risks and roadblocks, and collaborates with senior cross-functional stakeholders across commercial, product, technology, strategy, and operations teams.

Leads delivery performance across 4–6 technology pods, improving flow, predictability, accountability, and value outcomes. Coaches pod leads, manages dependencies and risks, develops capacity plans, builds delivery dashboards, and applies Kanban, lean principles, data analysis, and AI-enabled tools to reduce waste and accelerate software delivery. Partners with Engineering and Product leadership, supports organisational transformation, and contributes to delivery-center-of-excellence practices.

Leads delivery performance across 4–6 technology pods, improving flow, predictability, throughput, and outcome alignment. Coaches pod leads, manages risks and dependencies, forecasts capacity, builds delivery dashboards, and communicates performance to leadership. Champions AI-enabled delivery practices, applies Kanban and lean principles, supports agile operating models, and drives continuous improvement, organizational change, and value-focused prioritization across engineering and product teams.

Designs and maintains scalable platform infrastructure, Internal Developer Platforms, CI/CD pipelines, automation frameworks, Kubernetes clusters, and containerized applications. Builds infrastructure automation with Shell, Python or Java, and Ansible; develops agentic AI workflows; implements monitoring, logging, and alerting; and applies security best practices. Collaborates with development teams to improve self-service provisioning, onboarding, service templates, and delivery workflows.

Lead Entain’s global Ethics and Compliance programme, including strategic training, ethics projects, risk assessments, third-party reviews, regulatory monitoring, policy updates, controls testing, metrics, and governance. Partner with senior leaders to strengthen ethical culture, oversight, and tone from the top across the international business. Support Ethics Champions and improve programme effectiveness through analytics and KPIs.