The Role
Provide front-desk registration and administrative support for patients: verify documentation and insurance, maintain EHR records, schedule appointments, handle inquiries, ensure confidentiality, and assist with forms and authorizations.
Summary Generated by Built In
Job Description:
- Assist customers with document registration and compliance.
- Verify data entries and resolve discrepancies promptly.
- Guide customers on required documentation and next steps.
- Maintain accurate records in registration systems and EHR.
- Handle customer inquiries professionally and courteously.
- Ensure confidentiality of sensitive information.
- Stay updated on registration regulations and procedures.
- Provide administrative support: scheduling, record management, and calls.
- Verify insurance coverage and obtain authorizations.
- Coordinate appointment schedules for optimal resource use.
- Assist with forms, reports, and other documentation.
- Greet and welcome patients professionally.
- Maintain a clean and organized workspace.
- Education: High school diploma or equivalent; healthcare admin certification preferred.
- Experience: Minimum 2 years in admin or customer service, preferably in healthcare.
- Skills:
- Proficiency in computer systems and EHR software.
- Strong communication and interpersonal skills in English.
- Excellent organizational and multitasking abilities.
- Discretion in handling confidential data.
- Customer-service oriented and calm under pressure.
- Familiarity with medical terminology and insurance processes is a plus.
- Flexibility for extended hours or weekend shifts.
Skills Required
- High school diploma or equivalent
- Healthcare administration certification
- Minimum 2 years in administration or customer service
- Experience in healthcare (preferred)
- Proficiency with computer systems and EHR software
- Strong English communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Discretion handling confidential patient information
- Customer-service orientation and ability to remain calm under pressure
- Familiarity with medical terminology and insurance processes
- Flexibility to work extended hours or weekend shifts
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The Company
What We Do
Transguard Group is a leading business support and outsourcing provider in the UAE, specializing in cash services, security, manpower, and integrated facility services.
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