At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.
With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.
Join us and become part of a trusted network committed to excellence in orthopedic care.
We're looking for a Registration Coordinator who is organized, customer-focused, and thrives in a fast-paced healthcare environment. As the first point of contact for our patients, you'll play a key role in creating a welcoming experience while ensuring appointments, insurance information, and clinic operations run smoothly.
What You'll Do
As a Registration Coordinator, you'll help create a seamless patient experience by:
Welcoming patients and visitors with professionalism and compassion
Scheduling appointments and managing incoming phone calls
Registering patients and maintaining accurate demographic and insurance information
Verifying insurance eligibility and obtaining required authorizations
Collecting copays, patient payments, and accurately posting transactions
Serving as a liaison between patients, providers, and clinical support teams
Coordinating communication with medical assistants, financial counselors, and billing teams
Managing patient communications via phone, fax, and email in a timely and organized manner
Supporting daily clinic operations through administrative tasks and office coordination
Maintaining accurate records while following established scheduling and registration procedures
What You'll Bring
Required
High school diploma or equivalent.
One (1) year of customer service, administrative, or healthcare experience.
Strong communication, organizational, and computer skills with the ability to multitask in a fast-paced environment.
Preferred
One (1) year of experience in a medical office, patient registration, scheduling, or patient access role.
Experience verifying insurance eligibility, obtaining authorizations, or working with healthcare billing processes.
Experience using electronic medical record (EMR) systems.
Knowledge of insurance benefits, patient financial responsibility, and registration best practices.
Compensation Range for this position:
$19.46 - $29.19Compensation for this role will be based on several factors, including the candidate's qualifications, relevant experience, education, skills, certifications, geography/market, and internal equity considerations.
This organization participates in e-Verify. Esta organización participa en e-Verify.
Skills Required
- Ability to multi-task with strong responsibility and initiative
- Strong written and verbal communication and interpersonal skills
- Exceptional customer service skills and focus
- Ability to assess situations and resolve or escalate as needed
- Ability to establish and maintain effective working relationships with patients, staff, payers and team members
- Strong working knowledge of insurance authorizations, coverage limitations, eligibility, billing, regulations, benefits, and appeals processes
- Ability to understand and explain insurance and billing questions to patients
- Ability to work flexible schedules to meet clinic needs
What We Do
OrthoVirginia is Virginia's largest provider of orthopedic medicine and a leading provider of physical, hand, and occupational therapy. Operating in over 35 locations, the practice delivers patient-centered, outcome-focused care. Its mission is to champion healthy, vibrant, and active communities through the expertise of over 160 orthopedic specialists providing both surgical and non-surgical care to patients of all ages.
