About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers… seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people - a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at Sitecore.com.
About the Role:
As Regional VP of Sales, you will lead a team of experienced and tenured Enterprise Account Managers across both installed base and net new within the ANZ region. Importantly, sales targets are achievable, and the team is motivated to exceed quota through attractive accelerators. For Installed Base, your focus will be on customer retention, driving organic growth and ensuring the long-term healthy and successful relationships. You will also oversee our Net New push as we continue to win lighthouse accounts in the region.
We seek a high achiever with strong sales and leadership experience in customer retention and account expansion, a deep understanding of strategic go-to-market leadership, and creative client engagement strategies. Operational excellence, including Salesforce hygiene, accurate forecasting, and ensuring sales craft excellence across the team, will be crucial to achieving success in this role. You will coach and mentor the sales team to maximize customer retention, increase deal sizes, and build long-term customer partnerships. In this role, you’ll report directly to the Head of APJ who is based in Sydney.
What You’ll Do:
Lead and support the team in driving customer retention, upsell, and cross-sell initiatives within our installed customer base, while also support and direct Net New growth.
Develop and execute strategies focused on growing revenue through deepening customer relationships and expanding current account value.
Ensure operational excellence by maintaining high Salesforce hygiene, accurate reporting, and forecasting of sales activities, and implementing measurable KPIs.
Provide guidance in customer meetings, ensuring customers see the ongoing value of Sitecore’s solutions and services; help the team craft value adding proposals for customers.
Oversee the identification and development of account expansion strategies for key customers.
Support customer success efforts to minimize churn and proactively address potential risks to customer relationships.
Drive demand generation and awareness campaigns that target installed base customers to maintain engagement and encourage account growth.
What You Need to Succeed
Proven 5+ years of experience leading Enterprise Sales teams, with a focus on customer retention and growth in a SaaS environment.
Strong track record in successfully managing and expanding relationships with existing customers.
Expertise in upselling, cross-selling, and delivering customer value over time.
Demonstrated operational excellence, including expertise in Salesforce hygiene, accurate forecasting, and sales KPI implementation.
Established presentation, negotiation, and executive engagement skills, with the ability to navigate complex sales cycles.
Experience driving teamwork and cross-functional collaboration to align sales strategies with broader business objectives.
Consultative selling experience with a customer-focused approach.
Additional Information
As a step in our recruitment process, all final candidates will undergo a personal profiling assessment to help us understand potential future employees. Please note that this is not a decision-making tool and is used only to supplement our recruitment process.
Equal Opportunities at Sitecore
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
Skills Required
- 3+ years of experience leading Enterprise Sales teams in a SaaS environment, focused on customer retention and growth
- Proven track record managing and expanding existing customer relationships
- Expertise in upselling, cross-selling, and delivering customer value over time
- Operational excellence, including Salesforce hygiene, accurate forecasting, and sales KPI implementation
- Presentation, negotiation, and executive engagement skills for complex sales cycles
- Experience driving teamwork and cross-functional collaboration
- Consultative selling experience with a customer-focused approach
What We Do
Sitecore is a global leader of end-to-end digital experience software. Unifying data, content, commerce, and experiences, our SaaS-enabled, composable platform empowers brands like L’Oréal, Microsoft, and United Airlines to deliver unforgettable interactions across every touchpoint. Our solution provides the cutting-edge tools brands need to build stronger connections with customers, while creating content efficiencies to stand out as transformation and innovation leaders.
