Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and expand customer relationships, increase revenue, improve customer adoption of products and services, and identify new business and cross-sell opportunities.
Partner with product, marketing, operations, implementation, support, and customer success teams to support customer retention, expansion, and long-term business growth.
Cultivate and develop strong business relationships with clients, prospective clients, partners, and industry stakeholders, serving as a strategic partner to support long-term customer success, retention, and growth.
Recruit, develop, coach, and retain high-performing sales professionals and future leaders. Establish performance expectations and provide ongoing feedback, coaching, talent development, and performance management.
Serve as a trusted advisor by providing insights on industry trends, business challenges, emerging technologies, and market opportunities
Maintain current knowledge of products, services, technology solutions, customer workflows, industry trends and competitive market dynamics to ensure accurate information and strategic guidance are provided.
Utilize sales performance data, pipeline analytics, customer insights, adoption metrics, retention trends, and market intelligence to identify risks and opportunities, guide decision-making, and improve business outcomes.
Act as liaison between various departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customer’s needs and analyze market data.
Utilize sales automation and customer relationship management systems to manage pipeline, forecast sales performance, maintain accurate records, prepare reports, and support data-driven business decisions.
Apply value-based, consultative selling by articulating return on investment and measurable business outcomes to customer decision-makers to drive adoption and expansion of products and services.
Negotiate and close renewal and expansion agreements within approved pricing and contracting guidelines, protecting pricing integrity and long-term customer value.
Develop sales forecasts, manage pipeline performance, and identify opportunities and risks to achieving revenue and growth objectives.
Job Specifications
Typically has the following skills or abilities:
Bachelor’s Degree in Business or related field, or equivalent experience
Seven years sales or business development experience leading complex customer relationships, preferably in healthcare, healthcare technology, software, employee benefits, insurance, or related industries.
Three years sales management experience
Excellent written and verbal communication and presentation skills
Demonstrated track record in meeting sales/revenue goals with major account responsibility
In-depth knowledge of products, services, customer workflows, industry dynamics, and applicable healthcare, insurance, technology, or regulatory considerations.
Experience managing recurring-revenue, subscription-based, or long-term customer relationship portfolios, including renewal, retention, and growth responsibilities.
Proficiency with CRM, sales analytics, and forecasting tools.
Ability to travel up to 50% of the time
Must reside within territory
Clean DMV record
Ability to achieve and maintain any applicable licensing or certification requirements for any state(s) within assigned sales territory.
Must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Optical experience preferred
#LI-OPTICS
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $88,959.30 - $120,943.95VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Skills Required
- Bachelor's degree in Business or a related field, or equivalent experience
- Seven years of sales or business development experience leading complex customer relationships
- Three years of sales management experience
- Excellent written and verbal communication and presentation skills
- Demonstrated track record meeting sales and revenue goals with major account responsibility
- In-depth knowledge of products, services, customer workflows, industry dynamics, and applicable healthcare, insurance, technology, or regulatory considerations
- Experience managing recurring-revenue, subscription-based, or long-term customer relationship portfolios, including renewal, retention, and growth responsibilities
- Proficiency with CRM, sales analytics, and forecasting tools
- Ability to travel up to 50% of the time
- Must reside within the assigned territory
- Clean DMV record
- Ability to achieve and maintain applicable state licensing or certification requirements
- High engagement in virtual environments, including maintaining camera presence during meetings
- Optical experience
What We Do
VSP Vision Care is a not-for-profit organization founded in 1955, providing vision benefits, eye care insurance, eyewear, and lenses, and reinvesting in communities.
