Regional Vice President, Customer Success

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Regional Vice President of Customer Success to be a part of making this happen. This role will be based out of our headquarters in Eden Prairie, MN.

Responsibilities

• Serves as the segment leader by developing the business plans, hiring and developing teams, serving customers and growing sales. 

• Drives the growth of Arctic Wolf as a hands-on leader, directly engaged with account management, forecasting results and closing opportunities. 

• Facilitates and/or conducts meetings with clients to drive value based activities and results

• Drives new business prospect activities, relationship development activities and promotes working collaboration with appropriate team members across the organization to drive new business

• Understands client business needs, participates in solution development and effectively communicates plans for executing against vision.

• Develops a high performing Customer Success Management team through rigorous hiring, certification and management programs. Develops talented individuals who can act as strategic advisors and deliver value to our customers.

• Provides direction to the team by offering guidance on customer account management strategies, tools and approaches with their Strategic accounts

• Manages and expands client relationships through continual needs assessment.  Ensures client satisfaction and executes client reference-ability process

Key Skills

• Bachelor’s degree, or combination of education and relevant experience

• 5+ years of demonstrated success in a similarly structured leadership role, preferably in a technology organization. Must have strong leadership skills and demonstrate historical success in effectively recruiting and motivating direct reports. 

• 10+ years of overall account management role, preferably in a technology organization. Must possess a proven track record demonstrating successful experience in relationship and customer account management

• Outstanding negotiation and selling skills that have been proven through consistent ability to achieve sales targets

• Aptitude for technology knowledge, spreadsheet and CRM Utilization; previous experience with backup and/or security applications preferred.

• Fanatical devotion to sales development, customer service, business quality, and data security

• Thinking out-of-the-box and energize others with passion, quality and commitment.

• The ability to be flexible and work in a rapidly changing environment is required

• Outstanding communication skills with a variety of customers and levels of technology knowledge, including developing & delivering presentations, written communication and engaging verbal communication to effectively establish & maintain credibility

• Delivers amazing results through cross team collaboration, as well as strong creative, multi-tasking, problem solving and organizational skills

• This position is based in our Eden Prairie, MN office and will require team members work from our corporate office

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

 
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.