Jobs at Arctic Wolf

Manages SMB corporate customers using Arctic Wolf’s CyberSOC solution, driving renewals, expansions, customer satisfaction, quarterly business reviews, upselling, and retention. Advises customers on service offerings, manages high-volume requests, coaches users toward solutions, and creates automated processes to forecast account risk and develop mitigation plans. Requires technology aptitude, Salesforce and spreadsheet proficiency, strong customer service, and up to 10% travel.

Manages corporate CyberSOC customers across the Nordics, driving renewals, expansions, upsells, satisfaction, quarterly reviews, and risk mitigation. Acts as a strategic advisor, gathers customer feedback, resolves issues, coaches customers on solutions, and forecasts at-risk accounts. Requires strong customer service, technology aptitude, Salesforce and spreadsheet proficiency, consultative selling skills, and flexibility in a rapidly changing environment.

Provides technical presales leadership for enterprise cybersecurity solutions across Tennessee. Partners with account executives to conduct discovery, document customer environments, deliver presentations and demonstrations, run proofs of value, articulate business value, and achieve technical wins. Supports channel partners, webinars, field marketing, and competitive positioning across endpoint, security operations, vulnerability management, and cloud security. Mentors new hires and contributes to enablement and knowledge sharing.

Serve as the technical partner to sales representatives by educating customers, delivering technical presentations and demonstrations, designing security architectures, addressing objections, qualifying opportunities, and communicating customer needs internally. The role focuses on Arctic Wolf’s CyberSOC and managed security offerings for commercial and managed service provider customers, requiring expertise in networking, security, identity management, cloud services, and multiple operating systems. The position is hybrid in Eden Prairie, Minnesota, with light travel required.

Lead product strategy and execution for Arctic Wolf's XDR offering, unifying telemetry, detections, investigations, and response across endpoint, identity, network, cloud, and SaaS. Define roadmap, partner with engineering, data, AI, services, and GTM, operationalize proof‑of‑value metrics, and build a high‑performing product team to scale XDR as a platform supporting MDR and customer‑managed models.

Lead product strategy and execution for Endpoint Detection & Response (EDR). Drive cross-functional collaboration with R&D, UX, Security Services, Sales, and Customer Success to deliver an EDR product to market. Prioritize backlog, streamline processes, and measure product performance while supporting global teams and operational needs.

Manage corporate customers using Arctic Wolf’s CyberSOC solution, driving renewals, expansions, upsells, satisfaction, and quarterly business reviews. Advise customers on service adoption, resolve issues, forecast account risk, and develop retention plans. The role requires consultative selling, strong technology and Salesforce skills, customer advocacy, prioritization, and approximately 10% business travel.

Manages the Vulnerability Management engineering team, overseeing software delivery, technical roadmaps, quality improvements, SDLC execution, and cross-functional collaboration. Provides team direction, mentorship, career development, and performance management while removing delivery obstacles. Requires strong Python and Go backend development, AWS and Kubernetes expertise, Terraform, CI/CD, test automation, emerging AI/LLM technologies, and cybersecurity vulnerability or exposure management experience.

Manages corporate customers using Arctic Wolf’s CyberSOC solution, driving renewals and expansions through consultative selling. Provides customer guidance, quarterly account reviews, issue resolution, upselling, and future growth planning. Forecasts at-risk accounts, develops retention plans, and communicates customer feedback internally. The role requires strong customer service, technology aptitude, spreadsheet and Salesforce proficiency, and typically up to 10% business travel.

Develop and maintain scalable backend services using Python and Go. Build microservices, REST APIs, CI/CD pipelines, and containerized deployments with Docker and Kubernetes. Optimize PostgreSQL databases, write unit tests, apply TDD, participate in code reviews and agile planning, and collaborate with QA and product teams. The role also involves cloud-native development, security fundamentals, monitoring, and deployment automation.

Leads software release engineering for endpoint cloud software across AWS, Azure, and vSphere. Designs CI/CD pipelines, automated testing, deployment and rollback strategies, quality gates, and release processes. Oversees infrastructure reliability, troubleshooting, observability, security compliance, and documentation across platforms. Acts as technical lead, mentors engineers, coordinates cross-functional releases, and drives automation and continuous improvement.

Develop and maintain secure, testable full-stack software for Arctic Wolf’s internal security services tools and customer-facing web applications. Responsibilities include participating in the full software development lifecycle, implementing and integrating software components, reviewing code, documenting functionality, and collaborating cross-functionally to improve security service offerings and customer outcomes.

Leads workforce intelligence and productivity analytics for Arctic Wolf’s Security Services organization. Builds productivity, capacity, cost-to-serve, savings realization, and ROI frameworks; identifies operational inefficiencies; and provides executive reporting to guide staffing, automation, product priorities, and organizational scaling. Partners with Finance, Product, Data Science, and Engineering to measure business outcomes and validate productivity improvements. Requires advanced analytics, AI/ML modeling, SQL, BI tools, and experience in 24x7 operational environments.

Leads Arctic Wolf’s global marketing technology ecosystem and campaign operations engine. Oversees Marketo, Salesforce integrations, data governance, AI adoption, vendor management, campaign execution, attribution, budgeting, MDF administration, and operational standards across email, webinars, direct mail, and content syndication. Manages a distributed global team and partners with marketing, sales operations, revenue operations, finance, IT, and business applications to deliver scalable, compliant, high-quality campaigns aligned with growth and pipeline objectives.

Partners with EMEA Go-to-Market leaders on workforce planning, organizational design, talent development, performance management, employee relations, change initiatives, compliance, and engagement. Advises senior leaders on UK and EMEA employment practices, coaches managers, supports people strategy programs, and uses workforce data to guide decisions. Collaborates with HR, Legal, Finance, Talent Acquisition, and other stakeholders to execute scalable, compliant people programs across a distributed workforce.

Provide first-line IT support to global employees across hardware, software, applications, access, and workplace technology. Troubleshoot incidents through phone, email, and ticketing systems; support Jamf, Microsoft 365, Slack, Okta, and other SaaS platforms; maintain knowledge documentation; collaborate with specialist teams; and improve support processes. The role is based in Newcastle and includes occasional travel to other company locations for deployments and on-site initiatives.

Manage and grow a portfolio of German MSP partners by driving renewals, onboarding, new business, cross-sell, upsell, and cybersecurity solution adoption. Develop joint business plans, manage the full sales cycle, forecast pipeline, negotiate contracts, conduct business reviews, and monitor partner performance. Collaborate with internal security and sales teams while maintaining Salesforce records. Requires technology-sector account or partner management experience, cybersecurity knowledge, Salesforce proficiency, and fluency in English and German.

Partners with Customer Success Managers and security teams to help customers maximize Arctic Wolf solutions. Conducts solution reviews, technical presentations, demos, and customer discussions; identifies expansion opportunities; documents customer environments; communicates security and business value; supports enablement and process improvements; and mentors new team members.

Drives enterprise customer acquisition and quota attainment across an assigned territory. Identifies prospects, manages multiple sales cycles, conducts discovery, positions cybersecurity solutions, and builds strategic relationships with customers, partners, and resellers. Collaborates with sales engineering, marketing, channel, customer success, and sales development teams to build pipeline and advance opportunities. Leads territory calls, communicates technical concepts to varied audiences, and serves as the primary coordinator throughout complex enterprise sales campaigns.

Lead design and execution of automated builds, CI/CD pipelines, deployments, and rollback strategies for endpoint software across AWS/Azure/vSphere. Own release orchestration, reliability, release engineering best practices, infrastructure as code, containerization, and mentor engineers while collaborating with cross-functional teams to ensure production readiness.