Regional Transitional Manager

CWS Purpose: “Enhancing Lives the CWS Way”

CWS Values:

Honoring Our Word  

Do what you say you will do.

Ethical Dealings are Paramount  

Do the right thing all the time, every time.

A Respect for People  

Treat others the way you want to be treated.

Requirement for Profitability and Sustainability  

Bring value to our employees, residents and investors in a company designed for the long term.

A Demand for Excellence with a Sense of Urgency  

Be intentional. Be accurate. Be timely. CARE.

The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards.  An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control.  Expected travel for the RTM position is 100%.

• CWS Values: You will embrace our core values and set an example to the team by demonstrating these values daily.
• Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities. 

What Your Day Consists Of 

• Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures
• Recommend rent changes, renewal increases, and concessions to the Revenue Manager
• Ensure all leasing practices meet federal, state, and local law requirements

• Ensure that each member of the leasing staff is knowledgeable of the overall market
• Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs
• Evaluate the effectiveness of all advertisements

• Prepare the annual property operations budget by using the approved budget as a guideline
• Monitor expenses to approved budget

• Establish and maintain renewal programs, daily resident services, and concierge programs
• Monitor service requests and follow-up programs
• Monitor notices to vacate and ensure all efforts have been made to boost resident retention

• Recruit, interview, and hire community staff
• Evaluate on-site team member performance annually and coach/counsel team members as needed
• Ensure regular and consistent training of all team members

• Establish and maintain efficient systems for scheduling necessary work in make-ready apartments to minimize down time and ensure make-ready units meet leasing objectives
• Ensure the overall quality of make-ready units meet CWS standards

• Ensure service request response is prompt
• Ensure service requests are completed properly the first time
• Establish and maintain systems for service requests and follow-ups

• Ensure all rent and other income due to the property is collected
• Ensure all receivables are recorded properly
• Ensure all monies are deposited to the bank timely

• Approve and code expenses
• Enter invoices into the accounts payable system
• Ensure the timely payment of invoices
• Maintain and reconcile the petty cash debit card account

• Ensure the proper use of the time clocks
• Review punch detail reports with individual staff members
• Prepare monthly bonus and commission reports

• Implement and maintain the CWS Risk Management Programs
• Respond to community emergencies and document any damage and/or accidents involving residents and team members
• Plan and participate in regular safety meetings

What You Bring To Us 

• Extensive leasing experience with both stabilized and lease up assets
• Yardi software experience (required)
• Microsoft Office and Outlook software experience (preferred)
• Strong verbal and written communication skills
• Ability to adhere to a variable work schedule, including weekends and emergencies as required
• Ability to adhere to company policies, procedures, and practices
• Ability to establish and maintain effective working relationships
• Ability to create and maintain a professional and ethical atmosphere
• Possess a valid driver’s license with good driving record and current automobile insurance (required)
• Strong supervisory/managerial skills
• Strong word processing and spreadsheet skills
• High school diploma, 2-4 years of college is strongly preferred
• Extensive knowledge of property management with 2-4 years of manager level and leasing experience
• Ability to travel extensively with minimum notice

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.