Team Lead, Registration

About Carvana

Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company. We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform. Here at Carvana, we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there. One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

About the Team and Position

The Team Lead, Registration will drive individual development and team success through constructive coaching and results-oriented motivation. This individual will work closely cross-functionally to ensure that our Registration team performs to the best of their ability. We are looking for someone who is passionate about coaching, has knowledge of the Carvana customer experience process, and is willing to be in the trenches with their team.

Responsibilities

• Leading, mentoring, and motivating the Registration team to perform at the highest level. 
• Promote an environment that fosters and ensures all specialists meet or exceed all Carvana standards.
• Actively looking for ways to improve the overall customer and employee experience. 
• Implement new processes and revamp old processes to optimize efficiencies. 
• Maintain and produce daily, weekly and monthly reports of quality metrics and respective targets and goals. 
• Addressing and effectively managing complex and sensitive customer-facing issues. 
• Proactively communicating with leadership regarding business performance, the adverse impact of decisions on the customers and potential risks to the business.  
• Being a continuous positive force within the office, creating strong morale and spirit throughout the team. 
• Other duties as assigned.

What The Job Requires: 

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• 2+ years of supervisory/leadership experience. 
• High School Diploma, GED, or equivalent education required.
• Ability to communicate clearly and concisely, both internally and externally.
• Ability to effectively delegate tasks to team members.
• Ability to multitask and prioritize effectively.
• Ability to diagnose and  resolve complex issues.
• Experience working with all levels of management.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Successful track record of guiding teams to exceed goals.
• Experience with Tableau or other reporting tools 
• Strong customer relations skills. 
• Strong project management skills. 
• Excellent interpersonal and leadership skills. 
• Ability to work variable schedule(s) as necessary.
• Ability to perform the job safely.

Other Legal Stuff: 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.