United Community is seeking a highly skilled Regional Support Specialist (RSS) to serve as a subject-matter expert and operational liaison for branches within an assigned region. This role is essential in driving operational excellence, reducing risk, elevating branch performance, and fostering strong communication between branch teams and support areas.
What You’ll Do- Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
- Maintain knowledge of deposit systems and operational procedures.
- Provide training, coaching, and support to reinforce safety and soundness.
- Conduct quarterly cash audits and monthly risk checkpoints.
- Review exception reports and develop plans to reduce exceptions.
- Review teller over/short reports and assist in resolution.
- Review cash items and collections.
- Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
- Conduct routine branch visits (travel required).
- Complete Quality Control reviews.
- Facilitate regional branch meetings.
- Review checkpoint and audit results and execute remediation plans.
- Assist in developing SOP bulletins, manuals, and job aids.
- Partner with Training and other departments to optimize performance.
- Participate in M&A activities and branch opening/closing events.
- May be cross‑trained for support desk calls, workflows, or SharePoint checkpoints.
- Assist with annual budget development.
- Participate in all compliance training.
- Perform other duties as assigned.
Requirements For Success- Associate degree in Business or related field or equivalent experience.
- At least two years of branch banking experience.
- Strong attention to detail, multitasking ability, communication, and customer interaction skills.
- Ability to work independently and collaboratively.
- Proficiency in Windows, Microsoft Office, and bank software programs.
Conditions of Employment- No supervisory responsibilities.
- Office environment with use of standard equipment.
- Physical requirements include standing and typing.
- Schedule flexibility for evenings/weekends.
- Up to 75% travel required.
- Full‑time, exempt position.
- Must be able to pass a background & credit check.
FLSA Status: Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Pay RangeUSD $50,750.00 - USD $60,393.00 /Yr.Skills Required
- Associate degree in Business or a related field, or equivalent experience
- At least two years of branch banking experience
- Strong attention to detail
- Ability to multitask
- Strong communication and customer interaction skills
- Ability to work independently and collaboratively
- Proficiency in Windows, Microsoft Office, and bank software programs
- Ability to work flexible evening and weekend schedules
- Ability to travel up to 75%
- Ability to pass a background and credit check
United Community Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Community Bank and has not been reviewed or approved by United Community Bank.
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Leave & Time Off Breadth — PTO and parental leave are presented as robust, covering vacation, sick and personal time plus federal holidays. Time-away policies are highlighted as strengths relative to base pay.
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Healthcare Strength — The package includes multiple medical plan options, company-paid short- and long-term disability, and company-paid life insurance at a high multiple of salary. These protections are positioned as core strengths of the total rewards offering.
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Retirement Support — A 401(k) with employer match and HSA with employer contributions are part of the offering. These components indicate meaningful support for long-term financial security.
United Community Bank Insights
What We Do
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve. As a top 100 U.S. financial institution, we offer comprehensive banking, wealth management, and mortgage services, serving clients across the Southeast with more than 200 locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. Our commitment to service has earned us numerous accolades, including ten J.D. Power awards for #1 in customer satisfaction in the Southeast, and consistent recognition from Forbes, including multiple appearances on their lists of World's Best Banks and America's Best Banks. We were also recognized by Newsweek as one of America's Most Trusted Companies and are a multi-year recipient of American Banker's "Best Banks to Work For" award. We are an Equal Housing Lender and Member FDIC. For a better banking experience, visit your local United Community branch today. For more information about our products and services, please visit ucbi.com.
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