Regional Supervisor of Customer Billing

Calpine, a business unit of Constellation Energy Corporation (Nasdaq: CEG), is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. With 79 energy facilities in operation, Calpine’s fleet has the capacity to generate approximately 27,000 MW of electricity – enough to power approximately 27 million homes. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

Job Summary (includes but is not limited to the following, other duties may be assigned)

The position is responsible for the development and leadership of the team’s billing associates and billing analysts. The Regional Supervisor is also responsible for ensuring market demands are successfully accomplished, identifying escalations and resolving with management, providing training to new and developing employees, practicing high ethical standards, add commercial value to the billing team, reviewing, creating, and establishing processes to increase accuracy and efficiency. The Regional Supervisor reports directly to the Customer Billing Manager.

Job Responsibilities

• Leadership and Team Building - Manage, educate, train, empower, and lead employees in the day to day operations of the team. Create a positive work environment. Set high standards of performance for self and team.  Anticipate problems and act proactively.  Develop action plans to achieve goals and objectives.  Encourage creative thinking. Lead productive regular meetings. Set-up quarterly one-on-ones with employees. (30%)
• Customer Service & Customer Integration - Continually review, develop, and implement best practices to improve customer satisfaction. This includes responsibility for the Account Analyst inbox, regional email requests, monitoring the call center, ensuring call coverage, logging and tracking calls, and management reporting. Oversee all aspects of customer integration; guaranteeing initial customer communication is provided in an accurate and timely manner in accordance with ISO:9001 requirements. (15%)
• Financial Reporting – Actively review revenue billed, monthly billing department stats, and financial reporting for the current team. Coordinate with other groups including Accounting, Settlements, Deal Capture, Risk, Desks, and IT to ensure accurate financial reporting. (15%)
• Customer Billing – Manage accuracy and timely invoicing for gas and electric retail counterparties within assigned markets.  Solve complex discrepancies and disputes.  Coordinate with other teams to validate and analyze usage data and confirm that the data flows through accurately throughout the billing process.  Drive projects to completion.  Address areas of control and motivate other departments to perform.  Work with front office to promote repeat business. (40%)

LEADERSHIP RESPONSIBILITIES:

Supervises the below:

• Account Analysts
• Billing Associates
• Billing Analysts

Job Requirements

• Bachelor’s degree in business or related discipline or equivalent experience desired.
• Preferred 4 years of overall experience; at least a year of energy experience in a deregulated marketplace role. Possess system and process management experience. 
• Ability to convey in verbal and original written material, complex technical matters in a clear, concise and audience-friendly manner. Possesses strong negotiation and interpersonal skills.  Displays well developed leadership and consensus building skills.
• Negotiation and relationship building skills – Demonstrates ability to influence others, builds trust among trading partners, associates, and customers to arrive at win-win solutions.
• Problem solving and project management skills – Demonstrates ability to solve complex business issues, develops action plans to achieve goals and objectives while driving projects and issues to a timely and successful conclusion.
• Adaptability and drive – Demonstrates ability to work under time-related pressures and handles a continuous string of adversity and changing priorities, devises innovative solutions and effectively directs the organization to arrive at desired outcomes. Proven ability to work under continuous stress, pressure and disappointment without becoming overly emotional or volatile. Maintains a positive outlook to preserve employee morale crucial to success over time.
• Communication – Seeks out input, communication both written and oral is clear and concise. Develops consensus.  Genuinely listens to others.  Works effectively across organizational lines.
• Demonstrates effective verbal, written, and interpersonal communication skills and a proven record of developing consensus and influencing the outcome of decisions.
• Demonstrates organization, analytical, and problem-solving skills.
• Experience in managing multiple assignments and meeting conflicting deadlines on a timely basis and with a high degree of accuracy.
• Coaching and developing – attracts and selects highly talented people. Builds a strong team with highly capable team members.  Gives specific and accurate constructive feedback.  Coaches individuals to help them reach their full potential.  Gives people opportunity to expand their skills.  Provides direction.  Drives performance.  Adjusts leadership style to meet needs of various individuals and groups

Salary Range

$94,356.35 – $121,022.50

Additional Calpine Information:

• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on case-by-case basis.

Please view Equal Employment Opportunity Posters provided by OFCCP here