Regional Solution Leader @DARWIN

Company:Mercer

Description:

Who are Market Strategy & Automation?

We are a small but growing group of highly dedicated and talented individuals who focus on the ideation, design, build, and readiness of Darwin Evolve solutions. Our work takes us to every corner of the earth, making available creative solutions to serve the unique needs of our varied clients (global & local), as well as improve the ease with which our colleagues deliver and service those solutions.

What can you expect?

As Regional Solutions Leader role you will:

• be one of 3 global solution roles that cuts across boundaries and functions within Mercer Marsh Benefits-Darwin;

• Reporting to the VP Market Strategy and Automation within Darwin Product & Proposition, you will help Darwin expand its solution footprint by delivering meaningful solutions where they drive the most impact;

• primarily focus on defining and optimizing Darwin, the world’s leading benefits technology solution, to meet the unique needs of the individual country markets within the EMEA region;

• lead market liaison to identify and define product development initiatives, solution requirements, and continuous improvement of supported administrative services to meet specific propositions;

• develop expert familiarity of the Darwin technology to ensure solution capabilities meet solution needs with a directive of enabling delivery execution and client success;

• be the de-facto voice representing Darwin’s capability to key commercial and operational personnel in client projects or proposition development efforts;

• monitor areas of challenge and work to mitigate risk by improving our solution through application of best practices;

• working closely with business partners within Mercer Marsh Benefits locally and/or the various commercial constituencies that support Darwin within a region;

• work closely with local personnel to monitor competitive threats and ensure Darwin is performing competitively;

• demonstrate success by looking for opportunities to make Darwin a disruptive offering in the market.

What is in it for you?

• Join a collaborative team that works closely with all aspects of the business in a role that delivers value to clients, colleagues and shareholders;

• Professional environment where your career path really matters and is supported in our global organization;

• Hybrid working model;

• A fail-friendly environment that encourages learning and initiative;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

• Performance Bonus scheme;

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

We will count on you to:

Be a success oriented advocate for the regional markets, liaising on, and making the case for, critical product decisions, while at the same time relentlessly advocating for Darwin including best practices and optimization to those that engage with it.

Drive Market Success Through Product Execution:

• Establish leadership voice for Darwin in markets through relationship building & management;

Understand market needs, working closely with market leaders, Darwin Local, Global commercial teams, etc. to drive ongoing product strategy for local feature capabilities / solutions;

• Develop expert level understanding of Darwin and be able to rapidly identify and action competitive threats & opportunities;

• Liaise with business stakeholders on feature definition & priority, to define urgency;

Drive Execution Excellence

• Support / drive country enablement and readiness activities when new localized solutions are developed. This includes, and is not limited to, supporting commercial training, sign positing and assisting with the enablement of new features, etc.;

• Act as steward of the proposition and drive excellence through project lessons learned, rigorous governance and communication. Also act as a steward of the business and provide objective guidance on pursuing or passing on specific opportunities based on risk;

Drive Regional Expansion of New Markets on Darwin

• Work with commercial leaders to identify and prioritize new market-opening opportunities;

• Lead multi-functional Darwin assessments and gap analyses utilizing business analysts, product managers, and other functional personnel;

• Work closely with enablement resources to facilitate readiness of local teams;

• Understand, evaluate, and document market behavior clarifications to assess Darwin fit;

What you need to have: 

• 6-8 years of experience, preferably with a strong focus on solution development, product management, solutions consulting within Benefits Administration Technology;

• Strong business acumen and analysis skills. Ability to think strategically, turn ambiguity into structure, and utilise business & product knowledge to inform desired product outcomes;

• Proven ability to develop, document and maintain technical specifications, including the designing and documenting detailed process flows;

• Experience or familiarity with insurance or financial services industry is preferred, Benefits Administration, highly favorable;

• Strong interpersonal skills, able to effectively interact with both senior and junior colleagues, and create buy-in and followership for recommendations and best practices;

• Proven communication skills (written and verbal) in working with management, clients, and technological experts;

• Excellent verbal and written communication skills in Romanian and English;

• Experience running & executing large projects;

• Action-oriented and collaborative doer, able to work independently and act at all levels of organization and need;

• Versatile and adaptable, able to learn and operate in an uncertain environment with shifting priorities;

• Experience with Microsoft Office applications, specifically Word, Excel,, Outlook Atlassian JIRA and Confluence and Microsoft Visio are a plus;

Here at Darwin, we do not just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Darwin, a part of Mercer Marsh Benefits (MMB), is a community of 7,000 specialists in health, benefits, and employee wellbeing. With a global reach, we have the opportunity to impact millions of lives. We are proud to serve eight of the top ten technology companies, along with clients from various sectors. Over 4 million people already benefit from our platform.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

As a company, we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, foster meaningful interactions between our colleagues, and help build our culture and local communities.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.