Position Summary
Samsung’s Southeast Asia and Oceania Regional Headquarters manages 8 subsidiaries that represent billions in annual sales. From our flagship smartphones to our wearables, Samsung consistently delivers cutting-edge innovation to delight and inspire consumers across the region.As the Regional Mobile Samsung Care+ Manager, Mobile Experience Business, you will be responsible for supporting the growth of Samsung Care+ across the Southeast Asia and Oceania region.
Samsung Care+ is a wide-ranging mobile care plan offered in conjunction with Samsung Galaxy devices to provide its users with peace of mind in the event accidental breakage and breakdown. Samsung Care+ programming aims to retain value for Samsung mobile users and encourage consumer loyalty with Samsung Galaxy.
Working closely with the global Samsung Care+ product team and local counterparts in the Southeast Asia, along with cross-functional teams across the regional headquarters, you will lead Samsung’s efforts to grow awareness and sales of Samsung Care+ by expanding to new channels, and creating innovative solutions and programs.
Role and Responsibilities
- Lead account management responsibilities for key regional insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
- Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
- Exploring new sales programs and revenue models with partners
- Identify and project manage new initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
- Conducting market research, competitive landscape, partner evaluations to develop new business program models and success cases
- Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
- Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal / external stakeholders
- Creating program guidelines and support program implementation at scale
- Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel organizations
- Liaise with global and local counterparts to reinforce global guidance, provide regional direction and report local updates and program performance
- Develop and present Samsung Care+ program updates, new business / program plans, product performance to key senior stakeholders at global / regional levels
Skills and Qualifications
- Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
- Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
- Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc.
- Experience with local insurance companies or third-party administrator (TPA) partners
- Experience negotiating and managing commercial partner agreements
- Familiarity with mobile OEM device supply chain process
- Knowledge related to repair and distribution of refurbished phone markets will be beneficial
- Proven ability to navigate organizations and drive implementation
- Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
- Analytically adept to inform logic with data
- Proficient with MS Power Point, Excel, and Word
- Excellent communication & collaboration skills
- Deep knowledge and previous strategic experience in mobile category desired
- Prior experience in strategy consulting or internal strategy group desired
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Samsung Electronics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Samsung Electronics and has not been reviewed or approved by Samsung Electronics.
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Parental & Family Support — Paid parental leave of up to 14 weeks is offered in U.S. entities, alongside family‑building support, caregiver resources, and adoption assistance. Semiconductor sites note fully paid parental leave for eligible employees and targeted programs for pregnancy and infant care.
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Leave & Time Off Breadth — Generous PTO equivalent to about 20 days per year for full‑time U.S. employees, increasing with tenure, is paired with company holidays. Some entities also promote flexible time initiatives and paid volunteer time.
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Retirement Support — Semiconductor units publicly detail a 401(k) match with immediate vesting, and other U.S. entities highlight strong retirement support. Additional financial programs such as student‑loan repayment and charitable‑gift matching bolster long‑term savings.
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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
