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The Role
Leads a cluster of at least three retail banking branches, driving financial performance, sales growth, profitability, risk management, client service, and community business development. Oversees Branch and Office Managers, develops sales and business plans, manages staffing and performance decisions, ensures compliance with banking and lending policies, partners with corporate functions, and controls area expenses.
Summary Generated by Built In
SUMMARY:
The Retail Banking Manager is responsible for leading a cluster of 3 or more branches in meeting their branch financial objectives (e.g. growth, profitability). Leads retail branch teams to meet sales goals, mitigate risks, and provide Right By You client service. Responsible for effective partnerships with BDOs, Credit, Trust, LPL, Mortgage, Business Solutions, Area Operations, and other corporate divisions. Must be effective at sales management, business development, and leadership.
PRINCIPLE ACCOUNTABILITIES:
- Develop and implement a sales plan for assigned branches. Follow the Bank’s sales management process and defined timeline for sales management activities. Utilize Bank sales tracking tools. Inspect team sales activities and pipeline information. Engage with sales partners by joint calling and participation in sales meetings and training events.
- Provide leadership and direction to assigned Branch Managers and Office Managers. Provide guidance to managers on management issues including: staffing, performance appraisals, promotions, salary recommendations, training, disciplinary actions and terminations.
- Develop and implement a plan for the assigned branches to accomplish the short term and long term financial objectives, based on the Area business plan. Review the plan with all associates on a regularly scheduled basis to ensure understanding and commitment.
- Exercise administrative and managerial control over all banking activities within the assigned branches. Demonstrate leadership in carrying out Bank programs, policies and objectives as well as local policy through a visible, participative, hands-on involved management style.
- Partner with operations, credit, and human resources in risk management efforts. Maintain required knowledge and comply with operations policies and procedures. Comply with lending policies and procedures.
- Represent the Bank in various civic and community functions to further enhance the Bank's image and development of additional business.
- Review, analyze, and control all non-interest expenses in order to meet the budgetary commitments for the area.
BASIC QUALIFICATIONS:
- Bachelor degree with a minimum of 8 years of banking experience required including 3 years in a leadership role.
- Proven ability to lead and develop talent.
- Strong sales and relationship management skills.
- Ability to identify and cross-sell banking products and services.
- Demonstrated understanding of retail banking products and services.
- Strong credit analysis skills.
- Strong communication and presentation skills.
- Must have proven decision making skills in fast-paced environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Affirmative Action/Equal Opportunity Employer
Skills Required
- Bachelor's degree
- Minimum of 8 years of banking experience
- At least 3 years of leadership experience
- Proven ability to lead and develop talent
- Strong sales and relationship management skills
- Ability to identify and cross-sell banking products and services
- Demonstrated understanding of retail banking products and services
- Strong credit analysis skills
- Strong communication and presentation skills
- Proven decision-making skills in a fast-paced environment
Fidelity Bank (fidelitybank.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Bank (fidelitybank.com) and has not been reviewed or approved by Fidelity Bank (fidelitybank.com).
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage are comprehensive, complemented by options like FSAs and wellness resources. Offerings such as preventive care programs and mental‑health support indicate strong healthcare support.
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Leave & Time Off Breadth — Feedback suggests paid time off is generous, with around four weeks of PTO for full‑time employees, separate sick time, paid holidays, and paid volunteer hours in some roles. Emphasis on work‑life balance and time to travel, be with family, or volunteer reinforces breadth.
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Retirement Support — Feedback suggests a 401(k) or similar retirement plan is available alongside financial‑preparedness benefits to support long‑term saving. Banking perks and related financial benefits further bolster retirement support.
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The Company
What We Do
Member FDIC | Equal Housing Lender | Equal Opportunity Employer We understand that our customers need more than a bank - they need problem-solving solutions and partners. We stand ready to serve. Together we move Bravely Onward.® Learn more at fidelitybank.com
