Join us as a Regional Relationship Manager in Commercial Mid-Market
- This is a unique opportunity to live our purpose every day and make a meaningful impact through your work
- You’ll be managing a portfolio of SME business customers and collaborating with your team to deliver an outstanding service for them
- We’ll also support you to achieve a Certificate in Lending Skills, an industry recognised qualification that will enhance your credibility and bring a competitive edge to your career profile
- We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us
- Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely
As a Regional Relationship Manager, you’ll harness your passion for exceptional customer service to champion the business ambitions and financial needs of a portfolio of SME business banking customers.
To truly understand your customers and deliver the right outcomes for them, you’ll nurture positive relationships built on strong foundations of trust and respect. And through our omni-channel contact model, you’ll maintain regular contact and provide outstanding support and advice in a way that’s convenient for them – primarily in face-to-face meetings, over the phone, on a video call or via email, but also through our digital channels too.
Day to day, you’ll be:
- Proactively collaborating with our SME business to identify improvements
- Completing risk assessments to deliver informed credit decisions
- Preparing accurate reports to support credit applications
- Adopting and sharing best practise to achieve KPIs, including financial and non-financial metrics
- Undertaking analysis, research and practical support to enhance our service proposition
- Studying towards your certificate in Lending Skills
To thrive in your role as a Regional Relationship Manager, you’ll need the ability to develop positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.
You’ll also bring:
- Good communication skills
- Problem solving and analytical skills
- Great organisational skills, particularly your ability to flex to meet changing priorities
- Experience of delivering and achieving KPIs
- A genuine interest in the SME market and how we support our SME customers
Achieving a Certificate in Lending Skills is just one of the ways we’ll help you to thrive in your role as a Regional Relationship Manager.
A Certificate in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.
With 2 years to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.
Hours
35Job Posting Closing Date:
Job Posting Closing Date is not yet published.Ways of Working:HybridNatWest Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NatWest Group and has not been reviewed or approved by NatWest Group.
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Flexible Benefits — A flexible ValueAccount structure with pension and benefit funding allows tailoring of health, protection, lifestyle, and savings options, with unused amounts typically paid as cash. This flexibility supports personalisation of coverage, particularly in Great Britain where the framework is most detailed.
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Retirement Support — Employer-funded pension contributions are provided on top of salary in Great Britain, alongside automatic retirement enrollment and share/save programs. This creates structured long‑term wealth support as part of total reward.
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Parental & Family Support — UK policies outline extended maternity, adoption and equal partner leave on full pay with a phased return, plus paid neonatal care leave. These provisions are positioned as market‑leading and complement broader flexibility resources.
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
