The purpose of the Regional Referral Coordinator is to positively affect the practice referral management process by documenting, contacting and scheduling referrals. The employee will use the provided tools and training to effectively track referrals from the source and follow them through to positive conversion as patients. The employee will execute the highest level of customer service to welcome patients into the practice and back into the clinics. Additionally, the role will provide tools and analysis to improve the practice referral conversion (capture rate). This position requires simple computer data entry and use of computer-based systems and will work under the direction of the Front Office Manager and with other senior leaders to achieve goals and objectives under all pillars of the organization.
ESSENTIAL FUNCTIONS
· Perform ad-hoc operational analytic report requests from senior management
· Create, manage, and evaluate methods involving data integrity; conduct regular audits and validations in concert with other departments/ teams.
· Call and schedule new referrals sent to PT Solutions
· Positive and high level of customer service to create memorable experiences for each patient
· Retrieve unassigned referrals within referral systems, assign them to appropriate clinics, call, and schedule patient
· Create and upload completed intake forms for new patients
· Register new patients in EMR system
· Add new patients to schedule
· Update Leading Reach for all new referrals that are obtained
· Other duties as assigned
Qualifications & Pay RangeREQUIREMENTS AND CREDENTIALS
- Associate’s degree or two years of management experience. Two years of experience in medical front office services
Schedule
- Full Time
- Hours: 8-4:30 or 8:30-5 Monday through Friday
Compensation
Pay Range: $18-24/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)
Company Overview
A Top Workplace
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.
Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
We are an equal opportunity employer and welcome all qualified candidates to apply!
Skills Required
- Associate's degree
- Two years of management experience
- Two years of experience in medical front office services
What We Do
PT Solutions Physical Therapy is a clinician-founded, privately held rehabilitation practice based in Atlanta, Georgia. Founded in 2003, it provides physical and occupational therapy, speech-language pathology, athletic training, and sports medicine across outpatient, inpatient rehabilitation, and acute-care settings. The organization operates more than 550 points of service across 25 states and emphasizes evidence-based, personalized care, professional development, and expanded access to recovery services.
