Regional Quality Manager

 The Regional Quality Manager supports clinical leadership in establishing and maintaining Quality and operational efficiencies across an assigned geographic region. This role drives process improvements, ensures compliance with organizational policies, regulatory requirements, and best practices, and serves as a key contact for resolving patient and customer concerns and complaints. The Regional Quality Manager partners with fellow regional leaders and the executive leadership team to deliver aligned, high-performing home health services.

Operations and Leadership and Customer Relations

 
• Participate in the day-to-day operations within the region, ensuring consistent quality, efficiency, and service delivery
• Develop and implement regional policies and procedures aligned with organizational standards
• Monitor productivity metrics and operational KPIs and partner with leadership to take corrective action to address gaps
• Manage resource deployment to meet patient care demands
• Drive performance improvement by tracking outcomes and acting on what you find
• Communicate openly with staff and apply policies consistently — people notice fairness
• Use data to understand what's working and where we can do better
• Respond promptly and professionally to customer and patient complaints, ensuring concerns are acknowledged and addressed with empathy and care.
• Investigate issues thoroughly to identify root causes and implement effective, timely solutions.

Quality Assurance & Performance Improvement

 
Track and trend adverse events, hospitalizations, and emergency department utilization
Report quality metrics to leadership;  implement evidence-based intervention

Leadership Team Partnership:

 
• Work closely with the executive leadership team on strategic planning, policy development, and organizational growth
• Provide regional insights, data, and recommendations to inform company-level decisions
• Contribute to the development of long-term goals, market expansion strategies, and operational improvements

Compliance & Quality

 
Ensure regional compliance with all federal, state, and local regulations, accreditation standards, and payer requirements
Lead audit preparation, survey readiness, and corrective action plans
Maintain up-to-date policies reflecting current healthcare laws and industry best practices
Ensure timely submission of required reports to state health departments and CMS
Develop and monitor corrective action plans following audits or deficiency citations
Oversee HIPAA compliance, incident reporting, and risk management protocols

To Be a Success:

 
• Highly Preferred California Clinical License (RN, PT, LVN, ST, OT)
• Education: Bachelor's degree in healthcare administration, Business, Nursing, or related is a plus
• Experience: 2+ years in home health or healthcare operations is highly preferred;
• Multi-site or regional support experience is a plus
• Outstanding Customer Service Skills