Regional Product Support Manager

Job Description:

Position: Regional Product Support Manager

Location: Watertown, SD

Overview

Terex Utilities is a truck equipment final stage manufacturer of digger derricks, aerial devices and associated equipment for the utility industry, municipals, telecommunications, tree and electrical contractor markets.

This position located in the Alabama, Georgia, Virginia, and West Virginia area and will be reporting to the Product Support Manager.  The Regional Product Support Manager (RPSM) will be the first point of contact technical resource for large key customers in the specified region.  They will be the intermediary between these customers and the factory and/or service entities for all issues with either new deliveries of equipment or its ongoing maintenance and use.  They will have a broad focus that ranges from new truck in-services to participating in new truck build meetings, to training and occasional hands-on support to resolve issues with the trucks, as well as regular customer visits and/or calls to ensure ongoing overall customer satisfaction.

​Responsibilities:

• Develop, deploy, and manage comprehensive service and support
• Respond directly and immediately to technical inquiries regarding the equipment
• Perform Root Cause Corrective Action (RCCA) follow up for key issues
• Monitor and manage all open NPIR/Service cases for the customer
• Perform operator and technician training to assigned customers
• Facilitate and/or participate in, as needed, regular cadence calls for issue resolution
• Create and maintain customer issue action lists
• Monitor outstanding and/or upcoming service work needed – both branch and field service to ensure agreed service levels are met or exceeded
• Monitor customer rental activities and coordinate rental options as needed
• Participate in, as needed, new truck build kick-off meetings and pre-paint inspections
• Help with parts on long lead time delivery and support the Branch locations in your area.
• And other duties as required

Qualifications:

Basic Qualifications:

• Minimum a high school diploma or equivalent
• Ten years’ experience working with heavy machinery equipment as a technician or in a direct maintenance management role – deep technical equipment knowledge is required

Preferred Qualifications:

• Ten years’ experience working directly with Terex Utilities equipment
• Experience with Salesforce and Oracle case management CRM
• Experience in customer facing roles is highly desired
• Experience with customer training for Utilities equipment
• Project management experience is a plus
• Must be computer literate with basic proficiency in Microsoft Excel, Word, and PowerPoint
• Fluid Power Society (FPS) and National Commission Certification of Crane Operators (NCCCO) certification or ability to gain certification

Why Join Us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose.
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected]. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.