Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We’re Hiring for a Regional Operations Specialist!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!
THE ROLE: The Regional Operations Specialist will provide aftermarket customer support for multiple branches within their territory. This role will report directly to the Regional District Manager and work closely with local Branch Operations Specialists, Service Technicians, and Sales Representatives to 1) ensure customers are receiving differentiated customer service, and 2) to solicit aftermarket services to existing and potential customers.
CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
- Perform follow-ups with customers after in-shop and field repairs are completed to ensure satisfactory performance.
- Perform follow-ups with customers after new equipment start-ups are completed to ensure satisfactory performance.
- Maintain Flygt Pump install base data, including customers’ aftermarket capabilities and preferences.
- Utilize install base data to proactively solicit aftermarket business, including preventative maintenance agreements.
- Quoting, set-up, and renewals of preventative maintenance agreements.
- Generate quotes for repairs, parts and replacement pumps, as needed.
- Conduct customer site visits with local Sales Representatives
- Follow up on leads generated by sales representatives and/or service technicians, including synergy opportunities within the Xylem portfolio.
- Report progress to regional leadership team weekly
- Support training efforts for Branch Operations Specialists within region
- Monitor install base data remotely via Avensor platform, inform customers of potential issues and provide insights to local technicians / Branch Operations Specialists.
Travel Requirements:
- Limited travel may be required
- 0 - 20% travel depending on division & location (overnight stays, away from home)
QUALIFICATIONS:
Education Requirements:
- Bachelor’s degree strongly preferred or applicable industry equivalent experience in lieu of degree
Experience Requirements:
- Prior experience in Inside Sales, Customer Service, or other customer-facing role preferred
- Salesforce.com experience a plus
- Industrial, commercial, or municipal process water experience a plus
Skill Requirements:
- Proficiency with computers and business software, such as Microsoft Office, Skype, cloud-based solutions
- Excellent communication skills
- Strong collaboration with other teams
- Ability to communicate up/down/across
- Ability to lead and motivate teams
- Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
- Ability to defuse situations with customer and internally.
Salary:
The estimated salary range for this position is $65,000 to $85,000 base salary plus quarterly sales incentives. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
#LI-DH1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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What We Do
Xylem |ˈzīləm|
1) The tissue in plants that brings water upward from the roots;
2) a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
