REGIONAL OPERATIONS MANAGER

Description

About GLS:

GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit www.gls-group.com. 

Position Summary:

The Regional Operations Manager (ROM) is responsible for all daily activities, processes, and the performance management of the region. The position oversees the management teams and directs the overall operations and maintenance of assigned region within the network. Leads the respective management teams to ensure proper utilization of staffing and all safety, service, quality, compliance, and performance standards are met. Plans, establishes, and executes business objectives to meet all operational goals.

We are relentless in our pursuit to create a world class experience for every customer. Are you ready to join an exciting and growing organization! 

What you will be doing:

•  Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance management and staff productivity 
• Plans, organizes, staffs, directs and controls the assigned operations through the depot/hub management teams; develops and implements policies and programs as necessary. Monitors and evaluates operational performance and takes corrective action when necessary 
• Leads regular and peak operations planning meetings and activities for the region and company level as required. 
• Communicates and supports company and corporate initiatives, ensures successful implementation and develops improvement strategies for future activities. Conducts site visits to depots as required. 
• Ensures appropriate staffing levels are maintained to meet operational needs and productivity goals. Leads and supports management teams in providing a safe, positive and productive work environment for all. 
• Ensures all third-party contractor (TPC) are held accountable to the operating agreement and ensures adherence to all aspects of the contract. Develops relationships with vendors to help resolve problems and serves as liaison between contractor and vendor, as needed.

Requirements

• Bachelor's degree (BA/BS) preferred, Masters a plus
• Transportation industry experience and 5 or more years in Operations
• Strong ability to independently lead others at all levels within the organization: Up, Down, and Peer Levels.
• Demonstrated history of hands-on process implementation.
• Goal oriented individual with a desire to succeed and a proven ability to take the initiative.
• Exceptional verbal and written professional communication skills.
• Skilled with use of Microsoft Office (Excel, Word, PowerPoint, and Outlook) 
• Proven ability to navigate a matrix enterprise organization. 
• Excellent organization and presentation skills. 
• Excellent time management skills.
• Highly energetic, motivated self-starter.
• Decision-making, problem resolution and creative thinking skills.
• Ability to travel 40% of time.
• Must be authorized to work in the United States.

EEO Commitment: General Logistics Systems US, Inc. is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.