The Role
Lead regional oversight of third-party logistics (3PL) sites, owning KPIs (on-time delivery, cost per delivery, safety, CX), managing 3PL relationships, driving performance improvements, ensuring SOP and technology compliance, auditing sites, and partnering cross-functionally on finance, safety, and operations.
Summary Generated by Built In
About Veho
About the Role:
Responsibilities:
Preferred Qualifications:
Required Qualifications
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
Compensation:
$120,000 - $130,000 annually
The pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full time roles.
About the Role:
The Senior Regional Manager, 3PL Operations is responsible for overseeing operational performance, partnership health, and metric accountability across assigned third-party logistics (3PL) sites within a designated region.
This role serves as the primary relationship owner between Veho and 3PL partners, ensuring alignment to service standards, cost controls, safety expectations, and customer experience KPIs. The ideal candidate combines operational rigor, data-driven decision making, and strong relationship management skills to drive consistent execution across the 3PL network.
Responsibilities:
- 3PL Relationship Management
- Serve as the primary point of contact and establish clear expectations for performance and communication.
- Conduct regular business reviews (weekly, monthly, and quarterly) with 3PL leadership.
- Drive accountability regarding contractual obligations and SLAs.
- Operational Performance & Metrics
- Own regional KPIs: On-time delivery, route/scan compliance, cost per delivery, safety rates, and customer experience metrics.
- Analyze operational data to identify trends, risks, and performance gaps.
- Develop corrective action plans and escalate systemic risks to senior leadership with clear mitigation strategies.
- Financial & Cost Oversight
- Monitor cost efficiency and partner with Finance to ensure billing accuracy.
- Identify opportunities to improve margin performance while maintaining high service standards.
- Operational Standardization & Stakeholder Alignment
- Ensure sites adhere to Veho SOPs, technology standards, and compliance requirements.
- Support the rollout of new initiatives and conduct regular site audits.
- Collaborate cross-functionally with Network Operations, Finance, Safety, Technology, and CX.
Preferred Qualifications:
- Experience specifically working with or managing 3PL relationships.
- Demonstrated ability to drive performance improvement through influence rather than direct authority.
- Strong financial acumen and experience improving margin performance.
- Experience: 5+ years in logistics, last-mile delivery, or warehouse operations.
- Leadership: 3+ years managing multi-site operations or external partners.
- Analytical Skills: Strong ability to interpret KPIs and financial performance data.
- Adaptability: Comfortable operating in a fast-paced, high-growth environment.
- Travel: Willingness to travel regularly within the assigned region.
Veho is a growth company that looks for team members to grow with it. No matter the location, or the role, every Veho teammate shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in our high-performers.
Join us in building the future of ecommerce logistics and in doing the work of our lifetime!
All California applicants please reference our California Applicant Privacy Notice located here.
Skills Required
- 5+ years in logistics, last-mile delivery, or warehouse operations
- 3+ years managing multi-site operations or external partners
- Strong ability to interpret KPIs and financial performance data
- Comfortable operating in a fast-paced, high-growth environment
- Willingness to travel regularly within the assigned region
- Experience working with or managing 3PL relationships
- Demonstrated ability to drive performance improvement through influence
- Strong financial acumen and experience improving margin performance
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The Company
What We Do
Built for the age of e-commerce, Veho is an end-to-end delivery service that puts customer experience in the center. Our network of professional and qualified flexible drivers, powered by our proprietary technology, allows any brand to delight customers like never before. We help our customers cut their shipping costs, gain full visibility into all of their shipments, and build customer loyalty with an incredible shipping experience. Welcome to package delivery, reinvented.
