Location:
South Boston, Virginia, United States of AmericaJob ID:
R0122221Date Posted:
2026-03-10Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Engineering & ScienceJob Schedule:
Full timeRemote:
NoJob Description:
The Opportunity
In this role, based in South Boston, Virginia, you will supervise a regional team of Service Engineers and Service Technicians supporting Hitachi Energy’s Service Business. Your work will focus on delivering timely, high‑quality, and cost‑effective service offerings, solutions, and projects—including field service and repair—across the assigned region. You will contribute to the execution of the service strategy by coordinating service activities, providing project management support as needed, and ensuring consistent performance against customer commitments. With accountability for regional execution and financial outcomes, you will balance operational priorities, resource planning, and customer needs to support reliable service delivery and sustainable regional performance.
How You’ll Make an Impact
Manage planning and execution of regional service activities, both on‑site and off‑site, aligned with customer agreements
Monitor service execution across schedule, quality, cost, margin, and customer satisfaction targets
Allocate and coordinate work based on order content, delivery timelines, competencies, and workload
Ensure materials, components, and warranty classifications support effective service delivery
Collaborate with sales and service teams to support customer satisfaction, retention, and regional growth
Support continuous improvement by applying service data, customer feedback, and digital service tools
Ensure service findings are communicated to product and system teams to support ongoing improvement
Organize, supervise, and develop Service Engineers, Service Technicians, and subcontractors, including certification and competency alignment
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Your Background
Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
Bachelor’s degree and 5 years of Service Operations or Project Management experience; or
Associate degree and 7 years of Service Operations or Project Management experience; or
High School Diploma / GED and 9 years of Service Operations or Project Management experienceMinimum 5 years of transformer service or power product field service experience preferred
Experience interacting directly with customers preferred
Excellent communication, organization, and presentation skills preferred
Demonstrated background in troubleshooting and problem‑solving preferred
Experience managing field service personnel, including time reporting and performance assessments preferred
Ability to travel up to 25% preferred
More About Us
Working at Hitachi Energy offers the opportunity to contribute to essential power infrastructure while developing your career alongside experienced professionals across the energy sector.
Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Competitive health and retirement benefits
Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Skills Required
- Bachelor's degree and 5 years of Service Operations or Project Management experience
- Associate degree and 7 years of Service Operations or Project Management experience
- High School Diploma / GED and 9 years of Service Operations or Project Management experience
- Minimum 5 years of transformer service or power product field service experience
- Experience interacting directly with customers
- Excellent communication, organization, and presentation skills
- Demonstrated background in troubleshooting and problem‑solving
- Experience managing field service personnel, including time reporting and performance assessments
- Ability to travel up to 25%
What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
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