The Role
Leads operations across multiple courier locations, developing managers, improving service performance, customer satisfaction, employee engagement, and profitability. Uses KPIs, scorecards, financial and operational metrics to drive accountability and process improvement. Partners with sales, customer experience, finance, and executive leadership on budgeting, forecasting, scaling, and operational strategy. Requires regional travel of up to 50%.
Summary Generated by Built In
Regional Operations Manager
Location: Remote; Phoenix or Las Vegas preferred
Compensation: Competitive Salary + Bonus Opportunity
Travel: Regional Travel Required up to 50%
We Find A Way.
At Crossroads Courier, every delivery matters.
Whether it's a life-saving medical shipment, a critical business delivery, or a time-sensitive logistics challenge, our Operations team ensures we consistently deliver for our customers.
We're looking for a Regional Operations Manager who can lead people, improve performance, and drive operational excellence across multiple locations. This is an opportunity to make a visible impact on the business by developing teams, improving service performance, creating accountability, and helping the organization scale.
What Makes This Role Different?
This is not a role where you sit behind a desk reviewing reports all day.
We're looking for a leader who enjoys being engaged in the operation, coaching employees, solving problems, and identifying opportunities to improve performance. You'll work closely with station leaders, drivers, customers, and executive leadership to improve service, profitability, employee engagement, and operational consistency.
If you enjoy building teams, creating accountability, improving processes, and driving measurable business results, you'll thrive in this role.
What You'll Do
- Lead and support multiple operations locations
- Develop, coach, and hold managers accountable
- Improve on-time performance, service levels, and customer satisfaction
- Analyze operational and financial metrics to identify opportunities for improvement
- Drive process improvements that increase efficiency and scalability
- Partner with Customer Experience, Sales, and Finance leadership
- Improve employee engagement, retention, and accountability
- Establish meaningful KPIs, scorecards, and reporting
- Participate in budgeting, planning, and operational forecasting
- Help create a culture of safety, service, and continuous improvement
What We're Looking For
- Multi-site operations leadership experience
- Experience leading managers and frontline employees
- Strong communication and relationship-building skills
- Track record of improving operational performance
- Experience using metrics to drive accountability and decision-making
- Ability to coach, mentor, and develop teams
- Strong problem-solving and decision-making skills
- Financial acumen with the ability to understand P&L performance
- Ability to balance strategic priorities with day-to-day operational execution
Preferred Experience
- Logistics, transportation, courier, distribution, or service-related industries
- Experience leading geographically dispersed teams
- Budgeting and forecasting experience
- Process improvement and continuous improvement initiatives
- Experience scaling operations and supporting growth
Success In This Role Looks Like
- Within your first year, you'll:
- Build strong relationships with station leaders and employees
- Improve operational consistency across locations
- Increase accountability through meaningful metrics and scorecards
- Improve on-time performance and customer satisfaction
- Strengthen employee engagement and retention
- Develop future leaders within the organization
- Improve profitability through operational efficiencies
- Become a trusted business partner to executive leadership
Why Join Crossroads Courier?
- Opportunity to make a significant impact on a growing organization
- High visibility with executive leadership
- Lead and develop multiple teams
- Influence operational strategy and business performance
- Autonomy to improve processes and drive change
- Diverse responsibilities where no two days are the same
- Opportunity to build something and leave a lasting impact
If you're looking for an opportunity to develop leaders, improve operational performance, drive accountability, and play a key role in the growth of a company, we'd love to talk with you.
Crossroads Courier is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Skills Required
- Multi-site operations leadership experience
- Experience leading managers and frontline employees
- Strong communication and relationship-building skills
- Track record of improving operational performance
- Experience using metrics to drive accountability and decision-making
- Ability to coach, mentor, and develop teams
- Strong problem-solving and decision-making skills
- Financial acumen with the ability to understand P&L performance
- Ability to balance strategic priorities with day-to-day operational execution
- Experience in logistics, transportation, courier, distribution, or service-related industries
- Experience leading geographically dispersed teams
- Budgeting and forecasting experience
- Process improvement and continuous improvement initiative experience
- Experience scaling operations and supporting growth
Am I A Good Fit?
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The Company
What We Do
Crossroads Courier is a privately held corporation, headquartered in St. Louis, Missouri, that provides a wide spectrum of time-critical, local and nationwide, courier and delivery services. From Warehousing and Logistics to scheduled or next-day deliveries, Crossroads Courier can handle all of your courier needs. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace for its employees. Local Courier services throughout St. Louis, Kansas City, Phoenix and Las Vegas metro areas include: • On-demand Messenger Service • Rush Deliveries • Scheduled Courier Service • Next Day Distribution • Dedicated Route Service • Fleet Replacement Service • Line Haul Service • Critical Parts Storage
