Jobs at Crossroads Courier

Leads daily accounting operations, billing, accounts receivable, accounts payable, treasury, financial close, reporting, internal controls, budgeting, and process improvement. Manages and develops the accounting team, resolves customer and vendor billing issues, ensures statutory and covenant compliance, analyzes financial performance, supports acquisitions, and drives accounting automation and efficiency.

Leads the Las Vegas courier division, overseeing daily logistics operations, staffing, safety, service quality, client relationships, budgets, P&L performance, and KPIs. Recruits and develops employees, resolves operational issues, improves processes, launches client accounts, configures routes, and supports business growth. The role requires hands-on leadership and occasional delivery assistance, with flexibility for nights, weekends, holidays, on-call coverage, and travel as needed.

Provides after-hours customer support for shipment inquiries, delivery updates, service issues, and time-sensitive exceptions. Books, tracks, and assigns shipments; manages shared inboxes, CRM and dispatch systems, customer portals, ASNs, and compliance documentation. Produces customer and end-of-shift reports, escalates complex issues, and collaborates across departments. The role requires strong communication, organization, multitasking, Microsoft Office proficiency, schedule flexibility, and occasional delivery assistance.

Leads strategic B2B customer relationships, retention, renewals, account growth, executive business reviews, escalated issue resolution, and service recovery. Develops account plans, monitors revenue and profitability, manages forecasting and CRM records, and collaborates cross-functionally to improve customer experience. Coaches two Customer Experience Specialists and identifies expansion opportunities within existing accounts.

Develop new business through research, cold calling, networking, and industry events. Own the full sales cycle from prospecting through closing, build client relationships through meetings and presentations, collaborate with internal teams, and use CRM tools to track performance. The role offers a $50,000 base salary plus uncapped commissions, benefits, schedule autonomy, and opportunities for professional growth.

Provides advanced customer support for escalations and key accounts, investigates service failures and delivery issues, manages claims and CRM records, monitors on-time performance, conducts customer outreach, presents service updates, mentors support staff, and occasionally makes deliveries.

Coordinate and monitor air freight shipments from pickup through delivery, book shipments, manage flight schedules, assign driver routes, process orders, communicate updates, troubleshoot delays, and maintain operational reports. The role provides customer service to internal and external partners, escalates issues, and assists with deliveries when needed.

Provides overnight customer support by resolving shipment issues, communicating updates, booking and tracking deliveries, managing inboxes and customer portals, updating CRM and dispatch systems, preparing reports, and escalating complex concerns. The role also handles shipment documentation, assigns jobs to drivers, supports customer account tasks, and collaborates across departments. Requires strong organization, communication, multitasking, problem-solving, Microsoft Office proficiency, schedule flexibility, and occasional delivery assistance.