Jobs at Crossroads Courier

Leads operations across multiple courier locations, developing managers, improving service performance, customer satisfaction, employee engagement, and profitability. Uses KPIs, scorecards, financial and operational metrics to drive accountability and process improvement. Partners with sales, customer experience, finance, and executive leadership on budgeting, forecasting, scaling, and operational strategy. Requires regional travel of up to 50%.

Leads enterprise technology and innovation strategy, cybersecurity, business continuity, AI adoption, Microsoft 365, vendor and MSP relationships, technology budgets, executive reporting, KPIs, and long-term roadmaps. Partners with executive leadership to connect technology investments to growth, efficiency, customer experience, and competitive advantage. Also evaluates emerging technologies and may support SaaS platform management and M&A integration.

Leads the Phoenix courier division’s daily operations, staffing, service quality, safety, compliance, customer relationships, and financial performance. Responsibilities include recruiting and developing employees, managing budgets and P&L results, tracking KPIs, improving processes, launching client accounts, configuring routes and recurring orders, and resolving operational issues. The manager works hands-on in a 24/7 logistics environment and may occasionally make deliveries or support operational needs.

Provides organization-wide desktop and helpdesk support, administers Microsoft 365, Intune, and user accounts, manages onboarding and offboarding, deploys devices, coordinates vendors, supports endpoint security and networking, and independently resolves technology issues while improving IT processes and user experience.

Manage assigned customer accounts as the primary contact, building relationships, supporting retention, resolving service issues, coordinating with operations, monitoring delivery performance, conducting account reviews, identifying expansion opportunities, and supporting customer onboarding. The role also provides business development support and requires responsive communication across customers, executives, and operational teams.

Leads daily accounting operations, billing, accounts receivable, accounts payable, treasury, financial close, reporting, internal controls, budgeting, and process improvement. Manages and develops the accounting team, resolves customer and vendor billing issues, ensures statutory and covenant compliance, analyzes financial performance, supports acquisitions, and drives accounting automation and efficiency.

Leads the Las Vegas courier division, overseeing daily logistics operations, staffing, safety, service quality, client relationships, budgets, P&L performance, and KPIs. Recruits and develops employees, resolves operational issues, improves processes, launches client accounts, configures routes, and supports business growth. The role requires hands-on leadership and occasional delivery assistance, with flexibility for nights, weekends, holidays, on-call coverage, and travel as needed.

Leads strategic B2B customer relationships, retention, renewals, account growth, executive business reviews, escalated issue resolution, and service recovery. Develops account plans, monitors revenue and profitability, manages forecasting and CRM records, and collaborates cross-functionally to improve customer experience. Coaches two Customer Experience Specialists and identifies expansion opportunities within existing accounts.