We currently have an opportunity for a Regional Operations Manager. Join our Health and Education team and play a key role in leading the safe, compliant and cost-effective delivery of facilities management, maintenance support and cleaning services across an assigned portfolio of Victorian schools. Reporting to the Contract Manager, you'll help deliver high-quality outcomes that support our essential services.
Supporting four schools across southeast region (Cranbourne West, Cranbourne North, Clyde North and Pakenham), you'll be a visible leader who builds strong stakeholder relationships while ensuring operational excellence, compliance and customer satisfaction. This is a hands-on role requiring regular travel between school sites and the ability to work autonomously in a dynamic environment.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
Lead the safe, compliant and cost-effective delivery of facilities management, maintenance and cleaning services across a portfolio of schools.
Manage nine direct reports including School Officers, cleaners and subcontractors to achieve service, safety and quality outcomes.
Drive contract performance through effective planning, scheduling, reporting and KPI management.
Oversee operational budgets, risk management, compliance activities and audit requirements.
Build strong relationships with school stakeholders and identify opportunities for continuous improvement.
What You’ll Bring
Experience leading commercial cleaning, facilities management or maintenance operations within a service-based environment.
Proven people leadership experience including coaching, workforce planning and performance management.
Experience managing contract KPIs, budgets, operational reporting and risk.
Strong knowledge of WHS, quality and compliance requirements.
A current Driver Licence, car and Working with Children Check
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
Skills Required
- Experience leading commercial cleaning, facilities management, or maintenance operations in a service-based environment
- Proven people leadership experience, including coaching, workforce planning, and performance management
- Experience managing contract KPIs, budgets, operational reporting, and risk
- Strong knowledge of workplace health and safety, quality, and compliance requirements
- Current driver licence
- Access to a car
- Working with Children Check
What We Do
Downer Group is a leading provider of integrated infrastructure services across Australia and New Zealand, operating in sectors such as transport, utilities, facilities, and defense.
