Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.
About the role:
Based in the Leyland, the Regional Operations Manager will be responsible for the TM Depots based in Leyland, North Wales, Bradford and Stafford locations, each with a depot manager, and a large workforce.
This dynamic operational management role comes with a significant amount of responsibility. Heading up delivery across a multi-depot network, you will be expected to ensure profitable delivery of sales lines across a fast-moving reactive and planned environment.
You will be working with regional and national clients across all commercial and industrial sectors and delivering service that meets a variety of SLAs and KPIs.
You will ensure the consistency and quality of delivery that maintains the company's reputation.
Location: North based (Head Office is Leyland, Lancashire)
Hours: 50 hours per week (Monday to Friday, 7am-5pm)
Responsibilities - but not limited to:
- Delivery of budget for the North and Midlands depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base.
- To ensure the smooth, effective, and proactive delivery of service across the depot network, maintaining consistency and quality in all service streams within the core business sector.
- To lead by example and instill the core values of the business.
- Ensuring that ‘what matters to the customer’ is at the heart of everything your depots and your teams do.
- Managing the cost-effective delivery of service while achieving the high quality of service Lanes customers have come to expect.
- Ensuring that client SLAs and KPIs aligned with their company philosophies are exceeded.
- Be a ‘go to’ person on a day-to-day basis about all operational issues in your region and a role model for peers both inside and outside Lanes.
- Motivate and develop each team to be accountable for a right first-time approach and to deliver exceptional customer service.
Experience and qualifications required for the role:
- You must have a full UK driving licence
- Confident in systems and functions
- Experience of leading and supervising a team - Operational Managerial experience required
- To hold NRSWA accreditation
- LANTRA 12ABCD
- Knowledge of permit schemes
- You will be an enthusiastic and committed individual with an ability to self-manage.
- You will be able to quickly integrate yourself, and work to a very high standard, within an established team. Your exceptional operational and commercial skills will be key to your success in this role.
- You will have worked in a reactive service industry and will have traffic management experience. You will also have excellent leadership, coaching and motivational skills to inspire individuals and teams to deliver a profitable outturn.
What you will get in return:
In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What we offer:
- 24 Days holiday plus Bank Holidays
- Pension
- Death in service
- Company car plus fuel card or car allowance
- Free car parking on site
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes - https://www.lanesgroup.com/
Lanes I - https://lanes-infra.com/
SUS - https://sus.co.uk/
Clearflow - https://www.clearflowltd.com/
AQS - https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community
Strictly no agencies please
Skills Required
- Full UK driving licence
- Operational management experience leading and supervising teams
- NRSWA accreditation
- LANTRA 12ABCD
- Knowledge of permit schemes
- Traffic management experience in a reactive service industry
- Confident with systems and functions (IT systems)
- Ability to self-manage and integrate within established teams
What We Do
Lanes Group is the UK's largest privately owned drainage and wastewater utility specialist, providing comprehensive drainage, sewerage repair, and railway works. Serving sectors including water utilities, rail, highways, and energy, the company offers expert services such as CCTV drainage surveys, pipe rehabilitation, and liquid waste removal. They are driven by core corporate values of innovation, integrity, and collaboration.
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