The Regional Operations Manager, Employee Benefits, is responsible for overseeing operational processes and ensuring service excellence within the Employee Benefits segment for a defined region. This role focuses on implementing best practices, maintaining compliance, and supporting regional leadership in achieving operational goals. The incumbent applies advanced knowledge of insurance brokerage operations and collaborates with cross-functional teams to drive efficiency and consistency across the region.Position Summary
The Regional Operations Manager, Employee Benefits, is responsible for overseeing operational processes and ensuring service excellence within the Employee Benefits segment for a defined region. This role focuses on implementing best practices, maintaining compliance, and supporting regional leadership in achieving operational goals. The incumbent applies advanced knowledge of insurance brokerage operations and collaborates with cross-functional teams to drive efficiency and consistency across the region.
Primary Responsibilities- Monitor and manage day-to-day operational activities for Employee Benefits within the region, ensuring adherence to established standards and procedures.
- Identify workflow inefficiencies and recommend solutions to enhance accuracy, productivity, and client experience.
- Ensure compliance with regulatory requirements, internal controls, and audit standards; assist in risk mitigation efforts.
- Support optimization of agency management systems and other operational tools; provide feedback for enhancements.
- Track KPIs and prepare reports on operational performance for regional leadership; recommend corrective actions as needed.
- Partner with account management teams, regional leaders, and national operations to align initiatives and resolve operational challenges.
- Provide guidance and subject matter expertise to regional staff on operational policies, procedures, and system usage.
- Assist in regional integration efforts during mergers, acquisitions, or organizational changes.
- Advanced organizational and problem-solving skills.
- Ability to analyze data and identify operational trends.
- Strong communication and stakeholder management skills.
- Proficiency in Microsoft Office Suite and familiarity with agency management platforms.
- Ability to influence and lead cross-functional initiatives without direct authority.
- Bachelor’s degree in business, human resources, or related field preferred.
- 4–6 years in insurance brokerage operations, with demonstrated expertise in Employee Benefits workflows.
- Strong understanding of employee benefits processes, compliance requirements, and agency management systems.
The starting pay is $165,000. Salary is negotiable upon time of hire.
#LI-SB1
#LI-HYBRID
IND1
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
-
Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
-
Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
-
Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
Similar Jobs
.jpeg)
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
