Regional Mentor

What you would be expected to do:

• Overseeing, planning, and delivering training to SP/FSE’s and Field staff to ensure that the tools and processes are properly assimilated.
• Delivering classroom and/or field training.
• Maintaining set KPIs and achieving training targets as required.
• Designing training assessments with the guidance of the Training Manager.
• Ensuring 100% adoption and usage of technology-based work tools by all field staff.
• Driving consistent & accelerated learning performance through data tools.
• Timely disclosure of policies, training updates & changes to the relevant departments.
• Collect and provide feedback on the implementation of new tools, products and processes.
• Running & administration of knowledge-based platforms.
• Drive engagement & lesson completion of Litmos (learning management system).
• Induction and mentoring of field-based staff.
• Provide assistance with the development and improvement of training materials and concepts.
• Customer experience audit: Coordinating with the programs and field teams to observe and audit the implementation of customer processes and provide feedback to the stakeholders.
• Provide assistance with ad-hoc projects related to field activities of FSEs/SPs or field staff when required.

You might be a strong candidate if you

• Advanced Degree/Diploma or equivalent from a recognised institution, preferably a background in Education, or any related field.
• At least 2+ years of background in training and coaching, preferably in the areas of sales or marketing.
• Ability to conceptualise and develop a conducive learning environment.
• Diligence, accuracy, reliability and a high level of care.
• Skilled in Microsoft Office and other visualisation tools.
• Process-oriented and problem-solving skills.
• Flexibility to travel frequently in remote areas.
• Conversant with the use of smartphones and phone applications.
• Knowledge of LMS tools is an added advantage.
• Outstanding communication and social skills, with the ability to engage effectively with diverse stakeholders fluently in both written and spoken English and Kiswahili.

What Sun King offers:

• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.