Service Center
CSCS FLRegional Operations Leader — Pensacola, Florida
Lead. Grow. Influence. Build market impact.
Are you a proven operational leader ready to elevate performance, inspire teams, and drive regional growth in a dynamic, customer-focused environment?
We are seeking a Regional Operations Leader to oversee production and administrative operations across multiple centers in the Pensacola, FL region — delivering world-class service, strong financial performance, and scalable growth.
This is an opportunity to step into a high-visibility leadership role where you will shape strategy, develop leaders, strengthen client partnerships, and directly influence market expansion.
What You’ll Do
As a Regional Operations Leader, you will:
- Provide direction, coaching, and performance accountability for General Managers
- Establish operational excellence by ensuring standards, processes, and best practices are consistently executed
- Analyze performance trends using scorecards and data insights to drive continuous improvement
- Develop and execute action plans that enhance productivity, quality, and customer experience
- Build and maintain strong dealership, client, and community relationships
Identify acquisition and expansion opportunities to support regional growth - Lead integration and operational readiness for newly acquired locations
Partner with Talent Acquisition to build strong pipelines and attract top industry talent - Proactively mitigate risk and resolve operational or customer concerns
What Makes You Successful
✔ Prior General Manager or multi-site leadership experience
✔ Strong operational, financial, and analytical mindset
✔ Proven ability to coach leaders and build high-performing teams
✔ Exceptional communication and relationship-building skills
✔ Self-starter who thrives in a fast-paced, growth-oriented environment
✔ Customer-first mentality with a passion for service excellence
Why Pensacola, Florida?
This role combines meaningful career growth with an outstanding quality of life:
Beautiful Gulf Coast beaches — white sand, emerald water, year-round outdoor lifestyle
Warm climate with abundant sunshine and recreation opportunities
Affordable coastal living compared to many Florida metros
Vibrant dining & culture with historic downtown charm and waterfront experiences
Convenient regional airport access and proximity to major Southeast markets
Boating, fishing, and outdoor adventure just minutes from work
Pensacola offers the rare combination of career opportunity + coastal lifestyle.
REQUIREMENTS:
- 5+ Years of technical experience in collision repair or estimating
- Previous leadership experience required
- Must have a valid driver’s license and be eligible for coverage under our company insurance policy
Caliber is an Equal Opportunity Employer
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
