The Role
Oversee regional operations across training centers, ensuring program delivery, compliance, performance, and operational efficiency. Lead center managers, trainers, placement teams, and regional staff while managing recruitment, retention, and development. Coordinate with clients, government bodies, CSR partners, and stakeholders; monitor mobilization, enrollment, training, and placement outcomes. Prepare MIS reports and dashboards, track KPIs, resolve escalations, support audits, and identify regional expansion opportunities.
Summary Generated by Built In
Key Responsibilities
Operations Management
Operations Management
- Oversee end-to-end operations of training centers within the assigned region.
- Ensure smooth execution of skilling and education programs as per organizational guidelines.
- Monitor center performance, attendance, infrastructure, compliance, and documentation.
- Drive operational efficiency and process adherence across all centers.
- Lead and manage Center Managers, Trainers, Placement Teams, and regional staff.
- Conduct regular performance reviews and provide guidance for team development.
- Ensure manpower planning, recruitment coordination, and employee retention within the region.
- Maintain strong relationships with clients, government bodies, CSR partners, and local stakeholders.
- Coordinate with internal departments for seamless project execution.
- Handle escalations and ensure timely resolution of operational issues.
- Monitor candidate mobilization, enrollment, training progress, and placement activities.
- Ensure achievement of placement targets and retention benchmarks.
- Support employer engagement and industry partnerships for placements.
- Prepare and share regional MIS reports, performance dashboards, and project updates.
- Ensure compliance with project guidelines, audits, and documentation standards.
- Track KPIs and implement corrective actions wherever required.
- Identify opportunities for expansion and new project implementation within the region.
- Support proposal discussions, operational planning, and regional growth initiatives.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Good understanding of skilling, education, CSR, or livelihood projects.
- Strong analytical and problem-solving skills.
- Proficiency in MIS reporting and operational monitoring.
- Ability to manage multiple centers and teams simultaneously.
- Bachelor’s Degree / Master’s Degree in Management, Operations, Education, or related field.
- 6–10 years of experience in operations, skilling, education, CSR, or training management.
- Experience in handling multi-location operations and team management preferred.
- Target-oriented and result-driven approach.
- Willingness to travel extensively within the assigned region.
- Experience in placement-linked skilling projects will be an added advantage.
Skills Required
- Bachelor’s degree or master’s degree in Management, Operations, Education, or a related field
- 6–10 years of experience in operations, skilling, education, CSR, or training management
- Experience handling multi-location operations and team management
- Strong leadership and team management skills
- Excellent communication and stakeholder management abilities
- Understanding of skilling, education, CSR, or livelihood projects
- Strong analytical and problem-solving skills
- Proficiency in MIS reporting and operational monitoring
- Ability to manage multiple centers and teams simultaneously
- Willingness to travel extensively within the assigned region
- Experience in placement-linked skilling projects
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The Company
What We Do
NIIT Foundation is a not-for-profit education society established by the promoters of NIIT in 2004. Its educational initiatives expand access to learning, particularly for girls, and support sustainable career opportunities for people across a wide age range. The foundation reports large-scale impact, including more than two million beneficiaries certified in FY25 and over 80,000 young people receiving job offers.
