Regional Manager, Site Operations - Middle East

Regional Manager, Site Operations - Middle East

Deliveroo: A DoorDash Company: Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. Following our successful 2025 merger with DoorDash, we have solidified our position as the global leader in local commerce. This partnership has expanded our footprint to over 45 markets and gives us access to industry-leading technology and resources. It is a defining moment for our New Verticals business, specifically our 1P delivery-only sites, Editions and HOP. We are no longer just a delivery app; we are building the infrastructure for the future of instant retail. There has never been a more exciting time to join the 'Roo family' as we integrate with the DoorDash ecosystem to redefine what is possible in the UAE and beyond.

New Verticals & Site Operations: As part of the DoorDash group, our New Verticals team is the primary global engine for testing and scaling the next generation of first party (1P) retail and automated logistics. We don't just facilitate orders; we own the sites that make them happen. While others act as simple aggregators, we own the infrastructure and the operations to ensure a premium, hyper-fast experience.

• Deliveroo Editions: The world's first delivery-only kitchens. We provide the specialised infrastructure and operational expertise that allow our restaurant partners to scale instantly.

• Deliveroo HOP: Our 1P speedy grocery service. We own the inventory, the technology, and the end-to-end fulfilment process to deliver groceries in as little as 15 minutes.

The Role: The Regional Manager oversees the end-to-end operations of our proprietary, 1P delivery-only sites across the UAE, spanning both our restaurant (Editions) and retail (HOP) verticals. This is a high-impact leadership role that balances "boots-on-the-ground" operational rigour with mid-to-long-term strategic decision-making. As the primary owner of these sites, you will be responsible for all of 1P success: Uncompromised safety, perfect stock integrity, and lightning-fast throughput.

You will drive the business forward by optimising productivity, achieving site personnel cost targets, and minimising wastage/shrinkage. You must be a "Total Ownership" leader; comfortable working strategically to enhance our operating model within the global DoorDash ecosystem while fostering a positive, collaborative, and high-performance culture for all site colleagues. Below are the 3 key areas this role is expected to manage:

Operational Leadership & Excellence:

• Site Governance: Set the "drumbeat" for the region by driving KPIs and supervising compliance with Standard Operating Procedures through impactful coaching.

• Site Presence: Maintain a constant physical presence at sites to ensure a "founder’s mindset" regarding cleanliness, efficiency, and quality.

• Safety & Compliance: Act as the lead for regional regulatory relationships, ensuring 100% compliance with Dubai Municipality (DM), ADAFSA, etc.

Financial & Data Stewardship:

• P&L Management: Manage the operational lines of the P&L, tightly controlling labor and OpEx while minimising all forms of wastage/shrinkage.

• WBR/MBR Reporting: Host and participate in Weekly and Monthly Business Reviews. You will produce high-quality, data-driven written inputs that articulate regional performance and clear bridges with action plans.

People & Strategy:

• Team Development: Recruit, onboard, and mentor a high-performing Area Manager team, managing the full organisational life cycle from talent development to HR/ER cases.

• Stakeholder Management: Own and champion relationships with host brand partners, site owners, and senior leadership within the wider DoorDash/Deliveroo business.

• Innovation: Lead projects and pilots aimed at testing the next generation of 1P retail and automated logistics.

Requirements:

• Industry Leadership: Minimum of 3–4 years of F&B, FMCG, or Grocery experience, with a proven track record in Area or Regional Management.

• Operational Ownership: While direct experience in a 1P environment is a significant advantage, it is essential you demonstrate a "Total Ownership" mindset. This means you are comfortable being the final point of accountability for site standards, stock accuracy, and the seamless hand-off from inbound receiving to last-mile dispatch.

• Rigorous Cost Control: Expert at managing and influencing the P&L with a focus on operational expenditure. You possess the ability to identify inefficiencies and manage labor-to-order ratios effectively.

• Strong Writing & Communication: Ability to craft concise, insightful narratives for WBR and MBR reports, translating raw data into "the why" and "the how" for senior leadership.

• Analytical & Tech-Savvy: Data-driven decision-maker with a high comfort level in numbers.

• Adaptability & Autonomy: The grit to define how your role is best achieved in a fast-paced, evolving environment with high levels of autonomy.

• People Leadership: Excellent ability to influence senior stakeholders while motivating a multi-national, diverse site-level workforce.

• Project Management: Capability to lead complex, cross-functional projects from conception to completion.

UAE Regulatory Knowledge (Preferred): Familiarity with navigating inspections and compliance requirements for DM, ADAFSA, and Civil Defence.