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Job Summary
The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs. The role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.
Duties and Responsibilities (other duties as assigned)
Regional Vendor Management
- Manage day-to-day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.
- Track vendor performance against contracts and Service Level Agreements (SLAs), holding them accountable for quality and delivery commitments.
- Act as a third party to help mediate and resolve issues between local vendors and market teams, building FO confidence by demonstrating the benefits of PJI’s delivery assurance.
- Partner with FOs to perform gap analysis on existing vendor agreements, track contract expiration dates, and provide assistance in negotiations or renewals to ensure alignment with PJI’s “non-negotiable” standards over time.
Regional Partnership & Growth
- Partner with Regional General Managers and FOs to proactively identify opportunities to increase sales by better applying existing or proven vendor technologies.
- Act as the primary technology advisor to the regional leadership team, translating technical concepts and vendor performance into business impact.
- Serve as the local market advocate in the early stages of the technology development cycle, ensuring that regional needs, requirements, and limitations are validated and championed within the global product roadmap.
Issue Triage and Resolution
- In partnership with local markets and central teams, you will triage and drive the resolution of key regional issues:
- Technical Issues: For bugs or poor integrations, you will mediate between markets and vendors to diagnose root causes and drive a resolution plan, acting as the primary escalation point.
- Process & Knowledge Gaps: For issues arising from poor local knowledge of technology or processes, you will coach local teams to improve adherence to standards and prevent recurring problems.
- New Feature & Development Needs: For new business requirements, you will validate the opportunity and translate it into clear requirements for central Product and Development teams, ensuring the voice of the region is a key factor in planning and investment decisions.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Skills Required
- Experience managing day-to-day relationships with technology vendors
- Experience tracking vendor performance against contracts and SLAs
- Experience mediating disputes between vendors and internal market teams
- Experience performing gap analysis on vendor agreements and supporting contract renewals/negotiations
- Ability to translate technical concepts and vendor performance into business impact for leadership
- Experience gathering regional requirements and advocating them in product and development roadmaps
- Experience triaging technical integrations, diagnosing root causes, and driving resolution plans
- Experience coaching and training local teams on technology and process standards
Papa John's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Papa John's and has not been reviewed or approved by Papa John's.
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Healthcare Strength — Healthcare coverage is described as available for eligible roles, including medical and dental options, alongside life and disability coverage in some packages.
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Retirement Support — Retirement support is described as available for eligible employees through a 401(k) plan, sometimes referenced with a company match depending on role and employer.
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Career-Linked Recognition & Rewards — Career-linked rewards are described through education support such as the Dough & Degrees program and occasional performance-related bonuses or recognition-style perks in certain organizations.
Papa John's Insights
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant. Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people. Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
