Jobs at Papa John's

The Manager, Human Resources Business Partner serves as a strategic partner to business leaders, translating business priorities into people strategies. Responsibilities include talent planning, succession, performance management, career development, organizational effectiveness, leadership coaching, employee experience, complex employee relations, and execution of core HR processes. The role requires sound judgment, strong influencing skills, business understanding, and the ability to manage competing priorities in a fast-paced environment.

Supports the General Manager by leading shifts, training and supervising team members, ensuring product quality and customer service, managing sales and profitability goals, controlling labor and food costs, handling cash and administrative duties, maintaining inventory, and ensuring restaurant safety, cleanliness, equipment readiness, and compliance. The role develops the competencies needed to become a General Manager.

Supervise dough production and sanitation operations, ensuring product quality, consistency, safety, GMP, and SSOP compliance. Manage team tasks, training, scheduling, performance reviews, inventory, supplies, records, and labor costs. Resolve attendance and employee issues, support hiring, receive ingredients, and assist with production-floor activities. Assume Production Team Leader responsibilities when needed.

Leads global restaurant growth and development initiatives across U.S. and international markets. Supports new openings, market expansion, franchise growth, non-traditional formats, business cases, competitive research, and development process improvements. Partners with operations teams, franchisees, brokers, landlords, and executives to evaluate opportunities, remove growth barriers, implement scalable tools and playbooks, monitor performance, and advance strategic development projects. Travel up to 25% domestically and internationally.

Supports the General Manager by leading shifts, maintaining product and customer service standards, training team members, managing sales and profit goals, controlling labor and food costs, handling cash and inventory, and ensuring restaurant cleanliness, equipment functionality, safety, and compliance. The role develops leadership competencies for advancement to General Manager.

Provides strategic technical leadership across multiple web product teams. Designs scalable architectures, mitigates technical risk, mentors developers, prototypes and productionizes solutions, improves engineering workflows, and enhances customer-facing eCommerce applications. Develops automation, monitoring, dashboards, logging, alerting, reliability objectives, security fixes, architecture documentation, and resilience testing while collaborating with architects, vendors, and senior leaders.

Designs and improves workforce learning through digital learning, simulations, AI-powered coaching, learning agents, and adaptive development experiences. Manages learning technologies, vendors, content governance, analytics, pilots, and integrations with HR and operational systems. Partners with Operations, HR, Technology, and business leaders to identify capability gaps, develop role-based learning pathways, support training facilitation, and ensure responsible AI adoption.

Supports international franchisees in the UK by improving sales, customer satisfaction, market share, operational compliance, and profitability. Responsibilities include analyzing P&Ls and cash flow, developing business plans, coordinating training and store openings, reviewing sites and investments, supporting product and equipment rollouts, and ensuring stores meet company quality and operating standards.

Leads a customer relations team supporting restaurant and quality control center order management. Oversees order accuracy, issue resolution, customer service, performance metrics, store openings and closings, operational changes, specialized orders, reporting, process improvements, and cross-functional initiatives. Coaches representatives, manages escalations, improves systems and workflows, and aligns departmental strategies with customer experience and business objectives.

Analyze and document business processes and requirements; lead process redesign; support system design, testing, implementation, training, and documentation. Identify and resolve production issues, coordinate cross-functional projects, maintain enterprise systems, develop improvement strategies, liaise with departments and vendors, and train users on system access and report writing.

Provides first-level technical support to users experiencing hardware, software, and system-procedure issues. Answers assistance calls, records and tracks incidents, diagnoses routine problems, guides users through resolutions, maintains call center metrics and customer service levels, and escalates complex issues to second-level support. Requires multitasking, urgency, familiarity with point-of-sale systems, and strong customer-service skills. Food industry experience is preferred.

Support the General Manager by supervising shifts, enforcing product and service standards, training and coaching team members, managing sales and profit goals, controlling inventory and costs, performing cash and administrative duties, and ensuring safety, legal and company policy compliance while developing toward a General Manager role.

The Operations Manager oversees restaurant operations, ensuring efficient management, compliance with food service standards, and effective cash management while fostering a positive work environment.

Manage restaurant operations, including staff supervision, cash management, and ensuring compliance with food safety regulations. Lead team in delivering customer satisfaction.

Lead a restaurant team at Papa John's, ensuring exceptional customer service, recruiting talent, and managing team operations in a flexible environment.

The Manager Designate assists the General Manager in maintaining product quality and customer service standards, managing team performance, sales, and inventory, while developing skills to become a General Manager.

The Manager Designate supports the General Manager in ensuring compliance with product and service standards, manages team performance, executes company policies, and aims to become a General Manager through leadership and operational excellence.

The Manager Designate supports the General Manager by ensuring product quality, managing shift operations, overseeing team performance, and maintaining compliance with company standards and laws.

The Manager Designate assists the General Manager in ensuring product and service quality, compliance with standards, and effective team leadership. Responsibilities include shift management, customer service, budget management, inventory control, and teamwork promotion.

Lead regional technology vendor performance and partnerships with franchise owners and regional leadership. Manage vendor relationships, track SLAs, mediate issues, identify growth opportunities, triage technical and process problems, and translate regional requirements to central Product and Development teams.