Jobs at Papa John's

Leads a customer relations team supporting restaurant and quality control center order management. Oversees order accuracy, issue resolution, customer service, performance metrics, store openings and closings, operational changes, specialized orders, reporting, process improvements, and cross-functional initiatives. Coaches representatives, manages escalations, improves systems and workflows, and aligns departmental strategies with customer experience and business objectives.

Supports the General Manager by leading shifts, enforcing product and customer service standards, training and developing team members, managing sales and profitability, controlling labor and food costs, handling cash and inventory, maintaining equipment and cleanliness, and ensuring compliance with company policies, safety standards, and applicable laws. The role develops the skills needed to become a General Manager.

Analyze and document business processes and requirements; lead process redesign; support system design, testing, implementation, training, and documentation. Identify and resolve production issues, coordinate cross-functional projects, maintain enterprise systems, develop improvement strategies, liaise with departments and vendors, and train users on system access and report writing.

Provides first-level technical support to users experiencing hardware, software, and system-procedure issues. Answers assistance calls, records and tracks incidents, diagnoses routine problems, guides users through resolutions, maintains call center metrics and customer service levels, and escalates complex issues to second-level support. Requires multitasking, urgency, familiarity with point-of-sale systems, and strong customer-service skills. Food industry experience is preferred.

Support the General Manager by supervising shifts, enforcing product and service standards, training and coaching team members, managing sales and profit goals, controlling inventory and costs, performing cash and administrative duties, and ensuring safety, legal and company policy compliance while developing toward a General Manager role.

The Operations Manager oversees restaurant operations, ensuring efficient management, compliance with food service standards, and effective cash management while fostering a positive work environment.

Manage restaurant operations, including staff supervision, cash management, and ensuring compliance with food safety regulations. Lead team in delivering customer satisfaction.

Lead a restaurant team at Papa John's, ensuring exceptional customer service, recruiting talent, and managing team operations in a flexible environment.

The Manager Designate assists the General Manager in maintaining product quality and customer service standards, managing team performance, sales, and inventory, while developing skills to become a General Manager.

The Manager Designate supports the General Manager in ensuring compliance with product and service standards, manages team performance, executes company policies, and aims to become a General Manager through leadership and operational excellence.

The Manager Designate supports the General Manager by ensuring product quality, managing shift operations, overseeing team performance, and maintaining compliance with company standards and laws.

The Manager Designate assists the General Manager in ensuring product and service quality, compliance with standards, and effective team leadership. Responsibilities include shift management, customer service, budget management, inventory control, and teamwork promotion.

Lead regional technology vendor performance and partnerships with franchise owners and regional leadership. Manage vendor relationships, track SLAs, mediate issues, identify growth opportunities, triage technical and process problems, and translate regional requirements to central Product and Development teams.

The Operations Manager is responsible for daily hiring, onboarding, training, and direct supervision of restaurant team members, ensuring high-quality standards in operations.

The Operations Manager oversees restaurant team members and delivery drivers, focusing on shift management, hiring, training, quality control, and customer service to achieve sales goals.

The Manager Designate assists the General Manager in ensuring compliance with product and customer service standards, manages shift operations, trains staff, drives sales, and maintains inventory and budget compliance to achieve store goals.

The Manager Designate assists the General Manager in ensuring compliance with product and service standards, managing sales and profit goals, and maintaining inventory levels while fostering a team-oriented environment.

The Manager Designate supports the General Manager to uphold company standards in product quality and customer service, manages shifts, and drives sales and profit goals while ensuring compliance with laws and operational procedures.

Support external financial reporting for a publicly traded restaurant company, including Forms 10-Q and 10-K, earnings releases, SEC filings, supporting schedules, audits, technical accounting research, and U.S. GAAP policy development. The role also assists with new accounting standard implementation, stakeholder training, debt covenant calculations, investor presentations, and management certifications. Strong communication, analytical, technical accounting, SEC reporting, and internal controls expertise are required.

Leads external financial reporting, SEC filings, technical accounting research, U.S. GAAP application, accounting policy development, and adoption of new accounting standards. Partners with auditors and cross-functional stakeholders on complex transactions, acquisitions, controls, disclosures, and regulatory requirements. Prepares Audit Committee materials, earnings releases, management certifications, investor deliverables, and financial analyses while providing training and supporting organizational reporting accuracy.