Our Opportunity at Chewy!
The Regional Learning Manager initiates, maintains, and grows training within the fulfillment centers from the ground up! In this role, you will implement fulfillment center training across a wide variety of topics including onboarding, new leadership assimilation, and team member skills training for every work path. The RLM is responsible for the oversight of all Learning activities at each site within the region and supervises Learning Managers with teams at each site. This role must also build and maintain strong collaborative relationships with internal stakeholders and deliver results on critical network Learning projects annually. You will enable Learning teams in your region to achieve FC L&D’s mission to be the performance amplifier for operational excellence, drive engagement through daily learning, and grow present and future leader in the organization.
What You’ll Do:
- Partner closely with Chewy.com leadership to establish build an extraordinary learning and development organization
- Build and scale the learning and development organization within your region to match Chewy's Fulfillment Center growing and changing needs
- Form training objectives, strategies and execution plans
- Plan staffing and resource budgeting strategies and driving them to execution
- Conduct all training related initiatives for you region including program roll-out, evaluation, skills testing, process documentation, and training projects management
- coordinate content development and delivery with centralized L&D Design, Development & Delivery (D3) Team
- Supervise the training staff and ensure they are implementing plans with perfection
- Regularly report results of all training initiatives in your region
- Assure collaboration among support teams and operations teams in the region for all learning initiatives
- Lead and deliver results on FC network level Learning projects regularly
- 25-40% travel required between fulfillment centers across the network
What You’ll Need:
- A minimum of seven years of experience building and leading internal training in a multi-site, fast-paced organization
- Prior experience with Training Infrastructure (Design, Curriculum, Implementation, Governance etc)
- Prior experience with blended learning methodology (CBT, Classroom/Virtual, Decentralized)
- Demonstrated advanced-level ability to communicate, influence and negotiate decisions while motivating assigned staff
- Demonstrated ability to work in a team environment.
- Proven authoritative skills in the areas of coaching, process development, and consulting
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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