Regional Manager Customer Success East (Remote)

Work Flexibility: Remote

The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Care’s largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers.   

What you will do:

• Lead, coach, and develop a regional team of Customer Success Managers
• Own customer health, renewal readiness, and expansion outcomes
• Hire, onboard, and train high-performing customer success professionals
• Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering
• Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed
• Develop regional processes, metrics, and reporting

What you need:

Required:

• Bachelors degree required
• Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching
• Ability to travel as needed (20%)

Preferred:

• Healthcare industry and enterprise SaaS experience.
• Excellent project management skills.
• Demonstrated experience with customer success software tools and CRM systems.
• Experience with Stryker Digital solutions
• Demonstrated history of managing difficult customer situations with positive outcomes.

Posted April 21, 2026

  

United States of America Pay Ranges:

• USN: $102,600 - $171,000 USD Annual
• US5: $107,700 - $179,600 USD Annual
• US10: $112,900 - $188,100 USD Annual
• US15: $118,000 - $196,600 USD Annual
• US20: $123,100 - $205,200 USD Annual
• US30: $133,400 - $222,300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

  

Travel Percentage: 20%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.