It’s about process, progress, and people.
Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? Are you always looking for a better way to do things and bringing those changes to life? If so, being a Regional Manager – Commercial Services with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Regional Manager – Commercial Services, you are our operator. In this role, you will be responsible for working under general supervision to manage and coordinate the activities of all commercial Teller operations to insure adequate workflow and efficient service to customers. You will help bring value to the organization by not only spearheading change but by reviewing and recommending new methods and procedures to make operations more efficient. Our managers have a passion for people, and have the opportunity meet customers to resolve complex problems and sell additional bank services. You welcome a challenge and will strive ensure our core values of integrity, caring and excellence are always in mind.
What you’ll do:
Plan and coordinate the activities of all department areas through supervisors including the assignment of special projects
Review and recommend new methods and procedures to make operations more efficient
Meet customers in resolving more complex work problems and when selling additional bank services
Ensure strict accountability is maintained for all cash in the area
Ensure that internal controls are in place and functioning properly
Ensure compliance to policies, laws, and regulations applicable to the area
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
1+ years experience in customer service
Excellent written and verbal communication skills
Proficient in Microsoft computer applications
Strong leadership and organizational skills
Additional Preferred Skills:
1+ years experience in bank operations
Bachelor’s degree in related field
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
Skills Required
- At least 1 year of customer service experience
- Excellent written and verbal communication skills
- Proficiency in Microsoft computer applications
- Strong leadership and organizational skills
- At least 1 year of bank operations experience
- Bachelor's degree in a related field
What We Do
At Frost, everything we do is aimed at making customers’ lives better. We do it by creating and delivering great experiences to them every time they interact with us. Through teamwork, collaboration and a commitment from everyone involved, we’ve succeeded in that goal time and time again. And we’re incredibly proud of the results—technology that helps us serve our customers, industry-leading security that inspires confidence and a quick and agile workforce that serves our customers in ways no other bank can. Frost provides banking, investments and insurance services to businesses and individuals throughout Texas. Founded in 1868, Frost is one of the 50 largest U.S. banks by asset size.
