The Regional Internal Investigator is an effective team collaborator, problem solver and is committed to providing exceptional customer service every day to the store teams they serve. This position is responsible for assisting with internal case identification, development, and resolution of high-quality internal theft cases supporting the Asset Protection store teams throughout their region. The Regional Internal Investigator will complete the full life cycle of internal cases and maintain excellent relationships with Regional Asset Protection Managers, Store Managers and Human Resource Teams. The Regional Internal Investigator will prioritize workload based on impact to Nordstrom’s ability to deliver on its commitments of brand, service and experience and fashion authority. Corporate Investigators work independently but succeed by working as a team.
KEY RESPONSIBILITIES:
• Agent training, internal case identification, development and resolution of high-quality internal theft cases supporting Asset Protection teams throughout their assigned region.
o Certify AAPM, APM’s to conduct employee interviews.
o Meet with investigators individually to review progress of priority investigations to determine next steps.
o Approve investigations for presentation to Store Manager.
• Assist in the interview preparation and case development for store-executed interviews.
o Communicate with AP team on the progress of priority investigations.
• Manage execution of high-risk internal theft investigations within the region.
• Conduct weekly business review calls with assigned Regional Assets Protection Managers.
• Develop custom reporting queries based on theft trends and/or potential exposure.
o Review Queue and APIS Internal Incident Report to ensure investigations are opened based on solid evidence.
• Hold monthly training calls, support all region internal investigations.
• Strong understanding of core Asset Protection goals and competencies, and a demonstrated ability to apply them in support of business and pyramid priorities.
• Plans, facilitates and/or executes multiple internal cases simultaneously balancing Nordstrom priorities and effect on shrink.
• Stay current on industry practices and issues, assessing and communicating their potential impact on the business.
• Achieve quality, efficiency, and integrity standards for investigations. o Review cases in APIS to close and approve.
• Communicate effectively in a variety of settings and tailor messages to fit the audience. Exhibit a high level of proficiency and professionalism in your interview style.
• Accept assignments that broaden capabilities by clarifying plans and objectives and ensuring timely delivery.
• Utilize all available resources, data, investigative tools, and Asset Protection systems to investigate and mitigate internal theft in our stores.
• Use good judgement in all situations; partner with supervisors on new ideas and solutions to improve theft detection and investigative techniques.
• Travel to visit stores within the region up to 60%.
QUALIFICATIONS:
5+ years Loss Prevention Experience or Equivalent, Law Enforcement or Military Experience
• Strategic, operational, and interpersonal skills demonstrating broad expertise in Asset Protection, multi-unit management and internal theft resolution.
• Wicklander/Zulawski Basic Interview Certification.
• Previous exception reporting experience.
• Proficiency in Microsoft Office suite of applications
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Nordstrom keeps job postings open for at least one day after the posting date.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
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