Regional HR Operations Specialist (MED)

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 25 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.
Wolt not only offers great apps to customers and partners, but is also developing a broad range of technologies and solutions. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of minutes, in the customer’s own language. 
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.

Job Description

Are you eager to elevate your HR career within an innovative global tech company where your contributions have a tangible impact? Welcome aboard! We're in search of dynamic, meticulous HR enthusiasts eager to help us take the Wolt employee experience to the next level. If you're driven by the challenge of navigating the complexities of HR and aspire to make a meaningful difference in team members’ lives, your search ends here!

What you’ll be doing 

• Address advanced HR inquiries (Tier 2): Offer expert advice on sophisticated HR queries, supporting Wolt employees across the Mediterranean Region (Greece, Cyprus, Malta, Albania) with their nuanced HR needs.
• HR program implementation: Support the execution of targeted HR programs, including compensation reviews and performance appraisals.
• Analytical insight: Utilize HR data to craft insightful analyses and reports, aiding decision-making and enhancing our HR intelligence.
• Navigate employee relations: Manage sensitive employee concerns and grievances, ensuring a fair, respectful, and legally compliant resolution process.
• Compliance mastery: Monitor and help us enforce adherence to labor laws and regulatory standards, safeguarding our organization against legal risks.
• System enhancement and maintenance: Continuously refine our HR tools and platforms for optimal efficiency, particularly Workday, ensuring high data integrity and functionality.
• Specialized training initiatives: Design and deliver onboarding and training sessions, focusing on elevating the skills and competencies of our team leads and team members.
• Complex issue resolution: Collaborate closely with People Partners to tackle and resolve high risk HR challenges.
• Support end-to-end employee life cycle processes: Answer general HR queries (Tier 1), write employment contracts, handle data in Workday, and play an active role in monthly payroll-related tasks and management.

Qualifications

• 3+ years of People/HR Operations experience in Greece, ideally in a multi-country, global environment
• HR passion: A genuine zeal for impacting lives positively through HR.
• Service excellence: A commitment to delivering exceptional service experiences.
• Technological affinity: An enthusiasm for digital solutions and HR technology.
• HR knowledge: Solid grounding in HR fundamentals, whether through education or practical experience.
• Process orientation: A love for structured, efficient work processes.
• Learning and growth: A relentless pursuit of HR knowledge and expertise.
• Problem-solving: A proactive approach to overcoming challenges.
• Independence and collaboration: Exceptional at working both autonomously and as part of a team.
• Digital proficiency: Comfortable in a digital-first, interconnected work environment.
• Communication skills: Fluent English abilities, both verbal and written.

Additional Information

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today. 
What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + long term incentive plan available

If you have any further questions about the position, you can turn to:
Lumi Tomperi, Senior Talent Acquisition Partner - [email protected] 
Please note that we do not accept applications sent by mail. You should submit your application through our careers website!