Regional Head of Sales Excellence

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

Location: Kuala Lumpur (Teleport HQ - Plaza Zurich)

Reporting To: Regional Commercial Head

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, this role will primarily focus on driving sales transformation and operational excellence across our regional footprint.

We are seeking an experienced and dynamic leader to establish and drive the Sales Excellence function across Teleport's regional footprint. This is a critical change-agent role responsible for elevating the performance, culture, and capabilities of our country-level sales teams. The ideal candidate possesses a strong background in enterprise sales, deep experience in the air transportation or logistics industry, and a proven track record in orchestrating large-scale sales transformation initiatives.

Key Responsibilities:

1. Sales Strategy, Process, and Performance Elevation (Excellence Design):

• Process Standardization: Design, implement, and govern world-class sales processes (from lead generation to contracting and account management) to ensure consistency, efficiency, and scalability across all markets.
• Technology & Data Insights: Own the adoption and utilization of the Sales CRM and related tools. Lead data-mining and sophisticated sales analysis to identify performance gaps, untapped market opportunities, and predictive sales insights.
• KPI Management: Define and manage regional Sales Excellence KPIs, focusing on pipeline health, sales cycle velocity, forecast accuracy, and adherence to best practices.

2. Cultural and Talent Transformation (Change Management):

• Sales Culture Change: Drive a high-performance, customer-centric sales culture, ensuring every country sales team member embodies Teleport’s values and professional standards in their conduct, negotiation, and relationship management.
• Training & Enablement: Design and deliver regional sales training programs (on-boarding, product knowledge, negotiation skills, relationship selling, and CRM usage) to elevate the technical and soft skills of the team.
• Coaching & Mentoring: Work directly with Country Sales Heads to embed best practices, coach complex deal negotiation, and improve individual sales planning and execution.

3. Negotiation and Account Management Conduct:

• Set the "Teleport Standard" for sales conduct, negotiation strategy, and professionalism in key account management.
• Act as a senior resource and subject matter expert in complex, strategic negotiations to coach the team and ensure optimal deal structure and profitability.

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Experience: A minimum of 10 years of progressive experience in B2B/Enterprise Sales, Sales Operations, or Sales Excellence roles within a high-growth, regional environment.
• Industry Expertise (Preferred): Significant and demonstrable direct sales experience within the air transportation, air cargo, or freight forwarding industry is highly preferred.
• Change Management Acumen: Proven experience leading or significantly contributing to large-scale organizational change management or sales transformation programs.
• Analytical Skills: Expert proficiency in utilizing sales data, CRM systems (e.g., Salesforce), and business intelligence tools for deep analysis and actionable insight generation.
• Leadership: Strong ability to influence, motivate, and manage stakeholders across diverse geographical and cultural teams without direct reporting authority.
• Communication: Exceptional presentation, training, and written communication skills in English. Proficiency in a key Southeast Asian language is a plus.
• Education: Bachelor’s degree in Business, Commercial Management, or a related field. An advanced degree is a benefit.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!