The Role
Investigate and resolve complex commercial liability claims (typically $100,000+), determine coverage and estimated loss values, prepare reports, recommend or support litigation, present evidence as an expert witness, mentor adjusters, assist branches and handle catastrophe claims, and solicit new business through sales calls.
Summary Generated by Built In
Resolves complex commercial liability losses generally in excess of $100,000 by investigating damages, negotiating adjustment of losses with corporate management, brokerage personnel, lawyers, accountants or public adjusters representing the insured; presents evidence in legal proceedings; makes sales calls and presentations. The Regional General Adjuster's role varies including direct loss assignment handling, assisting branches or Technical Services on loss handling and catastrophe claims assistance.
Responsibilities- Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
- Ability to mentor adjusters and co adjusting losses with other staff.
- Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
- Sets estimated loss values for clients.
- Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
- Communicates adjustment recommendations to appropriate parties after determining liability.
- Recommends litigation when appropriate.
- Presents evidence and serves as an expert witness at legal proceedings.
- Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
- Maintains professional and technical knowledge through continuing education.
- Makes sales calls to solicit new business.
- Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
- Previous experience adjusting complex liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
- Excellent knowledge of interpretation of insurance coverage, customs and practices.
- Good verbal and written communication skills.
- Excellent attention to detail.
- Strong analytical and mathematical ability.
- Strong organizational and interpersonal skills.
- Basic computer knowledge.
- Must be licensed as required by state and local jurisdictions. Must complete designated courses while in position in order to advance.
#LI-EM3 #LI-REMOTE
About UsWhy Crawford?Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Skills Required
- Two years college or equivalent combination of education and experience
- Bachelor's degree
- 10+ years handling claims or working within the insurance industry
- Previous experience adjusting complex commercial liability claims
- Excellent knowledge of interpretation of insurance coverage, customs and practices
- State and local adjuster licensing as required
- Ability to investigate claims, interview parties, inspect damage, and consult experts
- Experience presenting evidence and serving as an expert witness in legal proceedings
- Strong verbal and written communication skills
- Excellent attention to detail and strong analytical/mathematical ability
- Strong organizational and interpersonal skills; ability to mentor other adjusters
- Basic computer skills
- Willingness to complete designated courses while in position for advancement
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
