Job Description:
At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
Provides aid and support for local technical departments when needed, helping with engineering, construction and maintenance within assigned systems or system areas.
• Provides guidance and direction for headend operations.
• Ensures local technical system staff has the information and direction required for successful launch and support of new technical projects and initiatives and with new build activity.
• Leads efforts associated with Oracle projects, ROs and other required tasks in support of capital projects.
• Coaches system technicians on the use of network performance monitoring and surveillance tools – for maintenance, troubleshooting and to ensure integrity of video, data and voice networks.
• Monitors system CMTS utilization and performance – helping plan and implement work required to keep within established CMTS specifications.
• Oversees physical plant maintenance and works with local staff to ensure workforce
optimization.
Typical years of experience
5+ years of experience
Minimum Education and Certification
BA/BS Degree
Other Qualifications
• Associate and/or professional
level network certification
• Leads efforts associated with
head-end testing and monitors
systems to ensure ongoing
regulatory compliance.
Strong knowledge of:
o Headend power, grounding
HVAC systems
o Headend signal management,
RF and Optical Distribution
and test platform / EAS
o HFC, RFoG, PON architectures,
design, construction and
activation
o HFC maintenance,
troubleshooting and system
Core Competencies
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Committed: Values each customer, while working hard to keep their business and support our communities.
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Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
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Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
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Medical, dental, and vision plans – start when you start!
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Life insurance (self, spouse, children)
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Paid time off (vacation, holiday, and personal/sick days)
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401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
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Group Legal plan with Identity Theft Protection
Additional Perks
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Tuition reimbursement (up to $5,250 on 1st year)
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Annual community support to various organizations across the U.S.
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Associate recognition & awards programs
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Advancement opportunities
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Collaborative work environment
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FREE Cable One services for associates who live in a serviceable area
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Up to $75/mo. Stipend
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Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValueNet Fiber Only)
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Vehicle provided for daily work purposes, if residing within reasonable radius from office location
We’re an Award-Winning Organization!
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Forbes’ “America’s Best Midsized Employers” 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Top Skills
What We Do
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions.
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