Job Description:
Regional Supply Chain Manager- Outbound [Location] Salary: [Optional]
What are we looking for?
- 10+ years of solid experience in Supply Chain or equivalent experience in both manufacturing and distribution in Multi-National FMCG companies
- Knowledge in supply chain customer service-related systems & processes
- Broad professional & business knowledge with a track record of success in Supply Chain cross-functional project management
- Advanced skills using Microsoft Excel for data analysis, experience using Supply Chain relevant system (i.e. SAP,1NV, OMS) is preferable, and experience of using office productivity software (such as Microsoft Outlook, PowerPoint etc.)
- Proven experience in project management and continuous improvement management
- Good logical thinking with problem solving mindset of complex systems & challenges
- Strict attention to details and Growth mindset with “Can Do” attitude
- Excellent verbal and written communication skills in English
- International experience in Supply Chain advantageous
What will be your key responsibilities?
Lead APAC Customer Supply Chain Strategy framework
· Identify relevant Royal Canin Supply Chain Customer Segmentation, based on common customer requirements and characteristics and RTM specificities, Including D2C, B2B Retail, B2B VET, B2B PRO and B2B other large accounts (such as Pure Players and Distributors).
· Establish and deploy a standard to define Customer Service Level Agreements based on a Cost-to-Service strategy aligned with business and Finance
· Govern the deployment of Customer Service Target Operating Model (CS TOM) from SC side in the clusters/markets along the deployment of EOS
· Deploy the global standard Org Design/Processes/Tools required to support the differentiated Supply Chain strategies and ensure the inputs of region/markets requirements and specificities are addressed. This might include different planning modes, Order Management System (OMS) tools, various order capture & fulfillment methods.
· Embed cost-to-serve tracking in reporting tools and ways-of-working
Lead Customer Experience (CX) Strategy
· Co-design/deploy Customer service ecosystem (People/Process/System) to ensure a seamless CX throughout the order to cash process and throughout Customer service interactions.
· Co-design/deploy ecosystem to capture, track & improve Customer satisfaction on Services
· Benchmark internally and externally against competition and Industry reference
Lead regional transformation roadmap and projects
· Align the strategy in our End-to-End (E2E) SC organization across APAC Markets. Define with markets the deployment roadmap and support the transformation.
· Accelerate transformation in Supply Chain to develop together our D2C and B2C capabilities
· Lead and manage the project of global/regional game-changing work streams
· Lead the deployment of transformation projects in the region (i.e. Cost to Serve, Voice of Customer, OMS, CRM etc.)
Influence the system architecture roadmap, Including the EOS program
· Influence the design of OTC process and tools to align it with our vision of Customer Service & best-In-class order fulfillment
· Incorporate key service features such as automation, ATP, track& trace, self-service
· Ensure the regional requirements input with the harmonized Customer Order Management processes across APAC market where it's feasible
Performance Management and Regional Community of Practice (COP)
· Ensure the regional governance on Customer Service performance and Lead COP of APAC Customer Service
· Monitor CS performance and initiate study, analysis and diagnosis for continuous improvement of performance, process and system & tools
· Act as Functional Expert on tools related to Customer Service performance
What can you expect from Mars?
Work with diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we are striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Find out more about what Mars can offer you by visiting our Global Careers site.
Skills Required
- 10+ years experience in Supply Chain or equivalent in manufacturing and distribution within multi-national FMCG companies
- Knowledge of supply chain customer service-related systems and processes
- Track record of cross-functional supply chain project management
- Advanced Microsoft Excel skills for data analysis
- Experience with supply chain systems (e.g., SAP, 1NV, OMS)
- Experience using office productivity software (Microsoft Outlook, PowerPoint)
- Proven experience in project management and continuous improvement
- Strong logical thinking and problem-solving mindset for complex systems
- Strict attention to detail and growth mindset with a 'Can Do' attitude
- Excellent verbal and written communication skills in English
- International experience in Supply Chain
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
