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SummaryThe Regional Clinical Manager (RCM) is a medical leadership role reporting to the Regional Operations Director (ROD). The primary responsibility is to ensure providers are well-oriented to PM Pediatric Care’s culture, value and processes; engaged; and well-trained. The Regional Clinical Manager will provide training and education for new providers, reinforce skill development among low-performing providers, assist in adjusting the provider schedule to match training needs and seasonality, and address quality or safety concerns. This position is eligible for performance bonus, with bonus payout tied to companywide performance, site performance, and other KPIs defined by direct supervisor.DescriptionKey Priority Areas:
• On-time progression of new providers through UPTP (Universal Provider Training Program) program
• Provider retention
• Timely scheduling of interviews and candidate hiring decisions
• Individual provider performance
• Building a culture of quality and safety
Provider Training and Ongoing Education for Providers:
• Work with central support teams to ensure new providers are onboarded, credentialed, and have completed required HR and educational training prior to start date.
• Provide in-person orientation for new providers, including culture, quality, and office workflow.
• Work with central education team to help providers complete Provider Training Program, which includes provider assessments, Bootcamps, skills workshops, lectures, and RESCUE (Resuscitation and Stabilization of Children in the Urgent Care Environment) training.
Provider Scheduling and Shift Management:
• Review provider schedule developed by ROD and/or central scheduling team and adjust as needed based on weekly staffing report and training needs.
• Respond to provider callouts and secure backup coverage for shifts with callouts.
Quality, Safety, and Patient Experience Response:
• Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.
• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
• Accountable for region’s quality metrics, provider efficiency, and provider team retention metrics.
Provider Recruitment and Hiring:
• Review candidates presented by central support teams, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to ROD.
Provider Mentorship, Support, and Personnel Management:
• Travel to all sites on weekly or bi-weekly basis.
• Respond to medical escalation calls/messages, and/or develop internal Teams messaging system for peer-to peer medical support among providers.
• Conduct regular chart reviews for providers
o Trainees: 10 charts per review: review for medical decision making, adherence to guidelines, accuracy, efficiency, problem-focused, coding
o All other providers: 10 charts two times per year
• Conduct pNPS review monthly and, in collaboration with SVP of Clinical Standards, Training and Quality, work with bottom 3 providers on action plan and progress.
• Recommend to SVP of Clinical Standards, Training and Quality and ROD any providers in need of Performance Improvement Plans.
Additional duties as assigned, including providing back-up coverage for Regional Clinical Managers or Regional Medical Officers on PTO.
Clinical Requirement: 26 - 30 hours clinical per week based on regional need.
QualificationsMINIMUM HIRING REQUIREMENTS
▪ Graduate of an accredited Physician Assistant or Nurse Practitioner program
▪ Ability to obtain and maintain DEA certification
▪ Licensed in the state where the site is located
▪ Meet threshold criteria/qualifications for Credentialing and Privileges
▪ Training and quality improvement/process improvement experience
ATTRIBUTES
▪ Recognized by patients and peers as an exemplary pediatric medical provider; sought out by others for advice
▪ Sets and models high performance and behavior standards
▪ Pursues everything with energy, drive and a need to finish; meets commitments
▪ Consistently exceeds goals; pushes self and others to excellence
▪ Solution-oriented
Compensation:
Compensation Dependent Upon Location and ExperienceThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.
EEO StatementPM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.
Skills Required
- Graduate of an accredited Physician Assistant or Nurse Practitioner program
- Ability to obtain and maintain DEA certification
- Licensed in the state where the site is located
- Meet threshold criteria and qualifications for credentialing and privileges
- Training and quality improvement or process improvement experience
What We Do
PM Pediatric Care is a pediatric healthcare provider delivering convenient, evidence-based urgent care for children and young adults. Its services include walk-in treatment for common injuries and illnesses, pediatric mental-health care, telemedicine, ADHD evaluations, therapy, medication management, and psychiatry. With nearly 100 locations nationwide and hospital partnerships, the company’s mission is to help children live healthier, happier lives through compassionate, accessible care.
