Regional Client Response Specialist (m/f/d)

Posted 2 Hours Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Cloud • Information Technology • Other • Security • Software
The Role
Manage RFP/RFI and client questionnaire responses for sales and client success. Coordinate proposal planning, content development, editing, compliance checks, delivery tracking, and historical data. Collaborate with Sales, CSMs, and SMEs, use AI tools for drafting, and improve proposal processes to support business growth.
Summary Generated by Built In

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Regional Specialist oversees the RFP/RFI process for sales opportunities as well as questionnaires for existing clients. Responsible for researching and responding to technical and commercial Requests for Information (RFI), Requests for Proposal (RFP) for the Sales Team, and questionnaires for the Client Success Team. The successful candidate will produce consistent, professional responses that are accurate and approved through departmental processes. This position plays a strategic role in enhancing client satisfaction and supporting business growth. The individual must be detail-oriented and experienced in managing databases, timelines, and workflows.

What we are looking for

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Writes, edits, and collaborates with various teams consisting of technical and business development professionals to develop a response strategy, proposal outlines, and content.
  • Works with Sales, CSMs and SMEs to answer technical and commercial Requests for Information (RFI), Requests for Proposal (RFP), and questionnaire requests.
  • Coordinates planning, scheduling, and tracking proposal milestones & deliverables.
  • Performs editing, formatting, compliance checks, final proposal assembly and delivery.
  • Monitors final submission of proposal and maintains historical data of proposal results.
  • Improves upon proposal development process based on lessons learned, corporate goals, and business objectives.
  • Manages regional data used for responses and ensures accuracy through collaboration with SMEs throughout the company.
  • Utilizes AI tools to generate first drafts, executive summaries and go/no go criteria evaluations on RFI/RFPs.
  • Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Expertise in writing RFP/RFIs in technical environment.
  • Excellent communication skills with the ability to lead requirement gathering sessions and communicate with professionals at all levels of the organization.
  • Demonstrates discretion and maintains confidentiality.
  • Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point and Outlook.
  • Able to work effectively in a team environment.
  • Proactive, organized, with strong attention to detail and time management skills.
  • Strong analytical and problem-solving abilities.
  • Flexibility to work beyond business hours when necessary.

EDUCATION & EXPERIENCE

  • BA or High school diploma and experience usually obtained with 7-8 years’ related experience.
  • Multiple years of experience in a sales organization, with 2 years’ responsibility for proposal writing, preferred.
  • Multiple years of experience with data center operators, preferred.  
  • Excellent written and verbal communication skills.
  • Familiarity with Responsive and AI tools such as Chat GPT, preferred.
  • APMP certification a plus.

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

Skills Required

  • BA or High school diploma with 7-8 years' related experience
  • Expertise in writing RFP/RFIs in a technical environment
  • Proficient with Microsoft Word, Excel, PowerPoint and Outlook
  • Excellent written and verbal communication skills
  • Ability to lead requirement gathering sessions and communicate with professionals at all levels
  • Demonstrates discretion and maintains confidentiality
  • Proactive, organized, strong attention to detail and time management skills
  • Strong analytical and problem-solving abilities
  • Flexibility to work beyond business hours when necessary
  • Multiple years of experience in a sales organization, with 2 years' responsibility for proposal writing
  • Multiple years of experience with data center operators
  • Familiarity with Responsive and AI tools such as Chat GPT
  • APMP certification
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The Company
HQ: Tokyo
18,921 Employees

What We Do

NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.

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