At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.
Job DescriptionAs a Regional Claims Specialist, you will take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. You will investigate incidents, determine liability, manage complex customer disputes, negotiate recoveries, and drive claims through to resolution while balancing commercial outcomes with exceptional customer experience.
This is a full‑time remote opportunity. While the role supports a designated region, you will work as part of a nationally connected Claims Team.
Your Role
Reporting to the National Claims Manager, you will assess liability, negotiate with third parties and insurers, and resolve disputes, while delivering a strong and consistent customer experience throughout the claims lifecycle.
Your key responsibilities will include (but are not limited to):
- Assessing liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters.
- Managing disputed claims and supporting the National Claims Manager with escalated or complex claims matters.
- Responding to and managing AFIA complaints and other external dispute resolution matters within required timeframes.
- Assisting with tribunal-related matters, including preparation of evidence, submissions, and attendance where required.
- Providing claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders to improve claims quality, liability outcomes and recovery performance.
- Assisting with fraud identification and investigation activities.
- Preparing and contributing to regional claims and recovery reporting to support business performance and decision-making.
Your Skills
- Experience in motor claims, rental vehicle claims, or general insurance claims handling.
- Demonstrated ability to assess liability, investigate claims, and resolve disputes in a customer-focused environment.
- Strong negotiation skills, with the ability to manage disputes and influence outcomes.
- Ability to manage a high-volume workload in a fast-paced environment.
- Strong time management and organisational skills, with high attention to detail.
- Confidence handling phone-based conversations, including challenging situations.
- Clear and professional communication skills with a customer-focused approach.
- Strong problem-solving ability and sound decision-making skills.
- Ability to work independently and contribute to a team environment.
What We Offer
At SIXT Australia we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility, leave and well-being benefits to balance all of life’s priorities.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on a range of NRMA personal insurance products including car, home & travel.
- Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
As part of our recruitment process, successful applicants will be required to complete pre-employment checks.
Join SIXT Australia and grow your career with us. Apply now, we cannot wait to hear from you, or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.
Skills Required
- Experience in motor claims, rental vehicle claims, or general insurance claims handling
- Ability to assess liability and investigate claims
- Strong negotiation skills to manage disputes and influence outcomes
- Experience managing high-volume workload in a fast-paced environment
- Strong time management, organisational skills, and attention to detail
- Confidence and experience handling phone-based conversations, including challenging situations
- Clear and professional written and verbal communication skills with a customer-focused approach
- Problem-solving ability and sound decision-making skills
- Ability to work independently and contribute to a team environment
- Ability to prepare evidence, submissions and support tribunal-related matters when required
What We Do
NRMA is Australia's largest member-owned organization, providing a wide range of services including roadside assistance, car batteries, motoring advice, advocacy, insurance, and offerings in tourism and leisure.
