Regional CIO / Regional Technology Head CESA 2 (Francophone)

GENERAL JOB INFORMATION
Job Title:        Regional CIO / Regional Technology Head CESA 2 (Francophone)
Reports to:    Cluster MD, CIO Technology Products & Operations 
Location:       Accra or Regional HQs
Direct Reports:   Country Technology Heads for the Region

JOB PURPOSE
Key member of the Group Technology & Innovation leadership and strategy team. Responsible for guiding and managing performance of the country and Region IT organization. Responsible for ensuring that Ecobank’s digital channels and products work optimally within the region. Strong thought leadership and an interface between IT and the business; accountable for discovering, shaping, and prioritizing how IT can solve business needs in a given function or domain. Holds business leaders accountable for resource commitments through project life cycle and ensures value promised in discovery phase is ultimately captured. Responsible for delivering Technology to the CESA Francophone Business Region.

JOB CONTEXT 
The RCIO or Regional Technology Head is responsible for providing direction and managing performance of the Country and Region IT organization. He/ She works with the business in the Region to resolve their IT related issues and implement the overall IT priorities, report IT performance in different Countries. The role is responsible for the overall IT services delivery in Countries and the Region.
 
KEY RESPONSIBILITIES
▪    Report directly into the CIO Technology Products & Operations as a key interface between the Region and Group IT 
▪    Liaise with different business owners in the Regions/Clusters to understand the business requirements and align the IT operation with the business objectives
▪    Coordinate and ensures smooth operations of in-country IT services in different countries within the Region
▪    Lead and support a team of country IT heads to ensure compliance with Group IT initiatives and requirements are met
▪    Ensure compliance to IT policies and practices in the countries
▪    Ensure optimum performance of Ecobank’s Digital Channels & Products across the Region
▪    Provide feedback on Regional IT performance to the Group CIO & Group Technology EXCO
▪    Support the business users in affiliates on their IT needs
▪    Share best practices and knowledge with team and promote a culture of continuous development within the IT function
▪    Identify and prioritise IT requirements
▪    Manage systems and third-party suppliers to ensure service continuity
▪    Audit IT systems and processes to ensure they are fit for purpose
▪    Support the establishment of IT infrastructure in the Region
▪    Ensure the IT function works to service level agreements and compliance standards
▪    Oversee the execution of various implementation projects and monitors process and system standards
▪    Be accountable for the IT budget in the Region
 
JOB PROFILE
Experience & Qualifications
▪    A degree in Computer Science, IS, Computer Engineering or related 
▪    Post graduate degree a plus

Experience
▪    At least 10+ experience in IT 
▪    Experience in managing IT service delivery
▪    Experience in multi-national setting

Skills, Capabilities & Direct attributes
▪    Leadership skills in leading people in different countries
▪    People and stakeholder management skills
▪    Strong interpersonal skills in influencing and working in multiple countries with different culture, mind set and Bilingual
▪    Understanding of banking IT 
▪    Demonstrated technical engagement in one or multiple banking IT domain(s)
▪    Knowledge in IT Infrastructure 
▪    Knowledge of accounting and project management is important
▪    Able to work on multiple tasks, dealing with multiple functions and manage multiple resources in a matrix organization
▪    Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others