Location: Remote in the NW region of U.S., preferably Seattle or Oregon
Overview:
The After Sales Support & Training Manager will be responsible for delivering regional technical support, product training, and field service assistance for Hisense HVAC residential and light commercial products within the assigned market. This role will serve as a key technical resource for distributors, contractors, sales teams, and internal support teams by answering technical support calls, providing in-person and remote training, and supporting occasional on-site startup, troubleshooting, and quality assurance testing for inverter unitary side discharge, top discharge, ductless, and VRF products, with a primary focus on single-phase applications
Duties/Responsibilities:
- Serve as the primary after-sales technical support and training resource for Hisense HVAC products within the assigned region.
- Answer incoming technical support calls and provide clear, professional troubleshooting guidance to distributors, contractors, sales representatives, and internal support teams.
- Provide in-person, remote, and classroom-based training for distributors and contractors covering installation, startup, service, troubleshooting, and best practices for Hisense HVAC products.
- Conduct occasional on-site startup assistance, troubleshooting, and quality assurance testing as needed for inverter unitary side discharge, top discharge, ductless, and VRF systems.
- Support primarily single-phase inverter-based products while maintaining working knowledge of applicable product lines, installation requirements, controls, diagnostics, and service procedures.
- Partner with distributors and contractors to improve product knowledge, installation quality, troubleshooting capability, and customer satisfaction throughout the assigned market.
- Document field issues, training needs, product feedback, quality concerns, and recurring technical questions to support continuous improvement across service, training, product, and warranty processes.
- Assist with the development of service, installation, troubleshooting, and training content for Hisense HVAC support tools, apps, and customer-facing resources.
Requirements/Qualifications:
- Associate degree or HVAC related technical certification required. Bachelor’s degree is preferred.
- 2+ years of experience with in-field product support on residential and light commercial HVAC systems (Unitary, Ductless, Packaged Units, Rooftop Units, Inverter-based Systems, VRF, etc.).
- Experience providing classroom and hand-on HVAC technical training.
- Ability to provide in-person and online training and technical support to customers.
- Excellent communications skills, and the ability to give professional presentations and instructions.
- Skilled with Microsoft Office tools, such as PowerPoint, Excel, Word, Outlook, Teams.
- Ability to problem solve and multitask.
- Ability to work well in groups and take instruction from others.
- Ability to travel up to 30% within the United States and Canada.
- Motivated self-starter with the ability to work independently while supporting key business and leadership objectives.
Hisense USA is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws regarding equal employment opportunity and affirmatively seek to recruit, develop, and promote qualified individuals from diverse backgrounds. Our company is committed to providing a work environment that is free from discrimination, harassment, and retaliation. We encourage applicants of all ages, races, ethnicities, religions, genders, sexual orientations, and abilities to apply for employment with our company.
Skills Required
- Associate degree or HVAC-related technical certification
- Bachelor's degree
- 2+ years of in-field product support experience with residential and light commercial HVAC systems
- Experience providing classroom and hands-on HVAC technical training
- Ability to provide in-person and online training and technical support to customers
- Excellent communication skills and ability to deliver professional presentations and instructions
- Proficiency with Microsoft Office tools, including PowerPoint, Excel, Word, Outlook, and Teams
- Ability to problem solve and multitask
- Ability to work well in groups and take instruction from others
- Ability to travel up to 30% within the United States and Canada
- Ability to work independently while supporting business and leadership objectives
What We Do
PUSHING THE BOUNDARIES OF INNOVATION SINCE 1969! Hisense was founded in 1969 in Qingdao, China and for five decades has been committed to developing innovative consumer electronics products. Today, Hisense is now the No.1 TV brand in China and South Africa. The company has built 54 overseas companies and utilizes 14 high-end international production facilities in Europe, Central America and South Africa. Hisense also has 12 research and development centers worldwide with the sole aim of delivering first-rate and affordable products that improve the lives of consumers. Established in 2001, Hisense USA Corporation is a Georgia based subsidiary of the Hisense Company Ltd., headquartered in Qingdao, China. Hisense USA’s product strategy is to bring a full range of electronics and appliances into the North American market. This includes televisions, refrigerators, air-conditioners, dehumidifiers, beverage coolers and freezers. Under our "Lets Get Real" branding umbrella, we bring technology and innovative products that are easily understood by all and accessible to everyone. We make it our every day job to exceed our customer's expectations by providing reliable products at great value prices. Today, Hisense USA sells our products into great retailers across North America such as Best Buy, Lowes, Walmart, Costco.com, Amazon.com and many others. Our Mission: •To improve consumers lives by developing high-quality, innovative and affordable products
